ArmadaleHibs
27-07-2012, 10:48 AM
I have a season ticket for me and my two boys and normally there's no problem until I used pay monthly scheme through Zebra finance. My first payment was due on the 20 something of May as I renewed early as I always do. This is when the fun began!!
In the middle of May I received a call from Zebra saying I missed my first payment of nearly 60 pounds. I said I don't think I've got my first payment until end of month but they were adamant. I was fined 25 quid for missing a payment and I payed straight away. Within a week of this another payment for the same Amount came out as a direct debit and I started to think they were just getting back on track.
I kept an eye on the situation and low and behold another two payments came out my account in June. But unfortunately I wasn't in the country so couldn't deal with it straight away. When another payment came out in the middle of July I got straight on to Zebra finance to find out what the hell was going on. I was told that nothing was wrong and I was contracted for two separate finance deals totalling nearly £1000.00 for my season ticket.
Now I'm a good supporter of the team I love but to pay double the amount for a ST is a bit crazy I said.
It turns out that my application was put through to finance company by Hibs not once but twice which I suppose is a mistake that could happen when dealing with thousands of applications.
It's taken me nearly two weeks to resolve this problem by going between hibs and zebra finance with each of them blaming each other with unfortunately for me just one loser, ME!!!! Although one of the accounts is now I'm assured , Cancelled!! Zebra finance cannot stop the payments straight away but will do soon and they won't return my overpayments back through my bank but will eventually send me a check in the near future.
Oh and just as I thought they're keeping the £25 fine for a missed payment that didn't exist.
Just thought I'd vent my feelings today and I wondered if any one else had been put through a similar experience.
GGTTH
In the middle of May I received a call from Zebra saying I missed my first payment of nearly 60 pounds. I said I don't think I've got my first payment until end of month but they were adamant. I was fined 25 quid for missing a payment and I payed straight away. Within a week of this another payment for the same Amount came out as a direct debit and I started to think they were just getting back on track.
I kept an eye on the situation and low and behold another two payments came out my account in June. But unfortunately I wasn't in the country so couldn't deal with it straight away. When another payment came out in the middle of July I got straight on to Zebra finance to find out what the hell was going on. I was told that nothing was wrong and I was contracted for two separate finance deals totalling nearly £1000.00 for my season ticket.
Now I'm a good supporter of the team I love but to pay double the amount for a ST is a bit crazy I said.
It turns out that my application was put through to finance company by Hibs not once but twice which I suppose is a mistake that could happen when dealing with thousands of applications.
It's taken me nearly two weeks to resolve this problem by going between hibs and zebra finance with each of them blaming each other with unfortunately for me just one loser, ME!!!! Although one of the accounts is now I'm assured , Cancelled!! Zebra finance cannot stop the payments straight away but will do soon and they won't return my overpayments back through my bank but will eventually send me a check in the near future.
Oh and just as I thought they're keeping the £25 fine for a missed payment that didn't exist.
Just thought I'd vent my feelings today and I wondered if any one else had been put through a similar experience.
GGTTH