RIP
25-07-2012, 03:56 PM
When we were at Easter Road recently the volunteer supporters of the LWT group were taken aback to find out how few staff Hibs had to carry out customer research. The club has had to cut costs with the result that it lacks the resources to reach out to it's supporter base. We offered to help if Hibs could provide offices, phones and refreshments
We are in the process of designing a simple supporter questionnaire and on Monday, Tuesday and Wednesday next week it is proposed that a group of board members, managers, staff and supporters will gather at Easter Road to call fellow Hibbies who used to have a season ticket and don't yet have one for this coming season. Supporters will be asked to help us complete a short survey. We aim to find out if they are still considering renewal and if not - what would have to change before they would renew again e.g. Improved results, location, personal finances, money, payment methods, family deals or other incentives. This research will provide valuable information to our marketing team to help tailor future packages.
When posting replies please respect that is a supporter offer to work with the club and we are not acting on behalf of the whole support. It's been a personal decision on everyone's part. We believe most Hibs supporters would rather talk to a fellow Hibby or staff member rather than some random company or temp. Please note that full Data Protection controls and protocols will be in place and volunteers will have no access to anyone's personal information
In the last 24 hours ten volunteers have already offered an evening of their time and we need to double that number by the weekend to make the exercise really worthwhile. We appreciate there are a lot of folk on holiday at the moment but if you are considering helping out, please PM me your name and phone number and I will happily talk you through what we need. It will be a rewarding experience and the start of a closer working partnership between players, supporters and management
Please help back Pat Fenlon and Hibs for the season ahead
http://www.hibs.net/showthread.php?241675-Letter-From-Hibs-Today
GGTTH
We are in the process of designing a simple supporter questionnaire and on Monday, Tuesday and Wednesday next week it is proposed that a group of board members, managers, staff and supporters will gather at Easter Road to call fellow Hibbies who used to have a season ticket and don't yet have one for this coming season. Supporters will be asked to help us complete a short survey. We aim to find out if they are still considering renewal and if not - what would have to change before they would renew again e.g. Improved results, location, personal finances, money, payment methods, family deals or other incentives. This research will provide valuable information to our marketing team to help tailor future packages.
When posting replies please respect that is a supporter offer to work with the club and we are not acting on behalf of the whole support. It's been a personal decision on everyone's part. We believe most Hibs supporters would rather talk to a fellow Hibby or staff member rather than some random company or temp. Please note that full Data Protection controls and protocols will be in place and volunteers will have no access to anyone's personal information
In the last 24 hours ten volunteers have already offered an evening of their time and we need to double that number by the weekend to make the exercise really worthwhile. We appreciate there are a lot of folk on holiday at the moment but if you are considering helping out, please PM me your name and phone number and I will happily talk you through what we need. It will be a rewarding experience and the start of a closer working partnership between players, supporters and management
Please help back Pat Fenlon and Hibs for the season ahead
http://www.hibs.net/showthread.php?241675-Letter-From-Hibs-Today
GGTTH