Cup Final Ticket collection and delivery (merged)

[hailhail22]

Is today the last day you can pick them up or do you have up till Friday ? Asking this question as an sure I read that for the wee batch of tickets going on sale it said uncollected tickets ? Have I missed something ?

[Kenny1875]

It was until today I think but that might have changed now due to more tickets going on sale. Probably better to play it safe and go today. The uncollected tickets are the ones people win in the Dunfermline game ballot but didn't bother buying.

[JHFC]

Deadline is today at 5pm.

http://www.hibernianfc.co.uk/news/20120514/cup-final-deadline_2262950_2772393

[lyonhibs]

Deadline is today at 5pm.

http://www.hibernianfc.co.uk/news/20120514/cup-final-deadline_2262950_2772393

Not for tickets purchased in the PUBLIC sale of May 9th. That deadline is for any tickets purched in the "priority period" that ended on May 5th.

[persevere1875]

Has anyone who bought in the public sale and asked for special delivery still not got their tickets or am I the only one >?? worse still, no matter how many times I phone the ticket office, I cant get a reply, sent an email yesterday, got a read receipt back but no reply to say where the tickets were, now starting to panic, is there anyone else in the same boat ??

[CropleyWasGod]

Not for tickets purchased in the PUBLIC sale of May 9th. That deadline is for any tickets purched in the "priority period" that ended on May 5th.

"Collections for all tickets will close on Wednesday 16 May at 5pm."

[down-the-slope]

"Collections for all tickets will close on Wednesday 16 May at 5pm."

:agree: what he said...why why do people not read and comprehend ALL means ALL

That is why sale of 'extra's is 6pm tonight!

[Hermit Crab]

It was until today I think but that might have changed now due to more tickets going on sale. Probably better to play it safe and go today. The uncollected tickets are the ones people win in the Dunfermline game ballot but didn't bother buying.



Any tickets not collected by today's 5pm deadline go on sale a 6pm as well as the returns from the SFA?? Do you think that is what will happen?? :dunno:

[lyonhibs]

Well, if neither my tickets nor a "sorry we missed you" card from the Royal Mail have appeared through my letterbox (I'm not at the delivery address, so won't find out until after 5pm tonight when my Mum gets home) tonight, and "my" (actually 2 far flung contacts') 2 tickets go on "public" sale again because the Hibs TO have been berks and plopped them in the "for collection" tray by mistake (has happened to me before), then hell will hath no fury!!!

And yes, I have just e-mailed [email protected] to ask her to check that they definitely got mailed out, and haven't been put in the wrong basket!

[down-the-slope]

Any tickets not collected by today's 5pm deadline go on sale a 6pm as well as the returns from the SFA?? Do you think that is what will happen?? :dunno:

Depends whether its a deadline...or a deadline (as redefined by Duff & Phelps)

[LancashireHibby]

Well, if neither my tickets nor a "sorry we missed you" card from the Royal Mail have appeared through my letterbox (I'm not at the delivery address, so won't find out until after 5pm tonight when my Mum gets home) tonight, and "my" (actually 2 far flung contacts') 2 tickets go on "public" sale again because the Hibs TO have been berks and plopped them in the "for collection" tray by mistake (has happened to me before), then hell will hath no fury!!!

And yes, I have just e-mailed [email protected] to ask her to check that they definitely got mailed out, and haven't been put in the wrong basket!
When I collected my tickets yesterday, they mentioned that they'd been through the box to make sure all those requiring posting would be sent out (I was checking on behalf of a mate).

[HH81]

When I collected my tickets yesterday, they mentioned that they'd been through the box to make sure all those requiring posting would be sent out (I was checking on behalf of a mate).

As if you went all way up just to get the tickets, surely someone could have collected them for you boss.

Luckly someone from Edinburgh sorted mine so I didn't have to worry.

[s2hart]

Well, if neither my tickets nor a "sorry we missed you" card from the Royal Mail have appeared through my letterbox (I'm not at the delivery address, so won't find out until after 5pm tonight when my Mum gets home) tonight, and "my" (actually 2 far flung contacts') 2 tickets go on "public" sale again because the Hibs TO have been berks and plopped them in the "for collection" tray by mistake (has happened to me before), then hell will hath no fury!!!

And yes, I have just e-mailed [email protected] to ask her to check that they definitely got mailed out, and haven't been put in the wrong basket!

I received my tickets in the post yesterday, maybe a wee follow up phone call could be the order of the day rather than e-mailing!

[LancashireHibby]

As if you went all way up just to get the tickets, surely someone could have collected them for you boss.

Luckly someone from Edinburgh sorted mine so I didn't have to worry.
Wanted to be safe in the knowledge they were in my hand mate, I did more than enough fretting about waiting for my semi final tickets to arrive (they turned up five days after I'd bought them and paid Special Delivery). Gave me a nice few hours in the capital anyway! Once I got back I drove to St Helens as well to drop my mate's ticket off so he knew he was sorted, plus I could collect my special edition Lancashire Hibs polo shirt!

[Just_Jimmy]

Surely if folk have paid for tickets for a game on Saturday and the ticket office is open til 5pm Friday, then Hibs have a hard neck suggesting if you haven't collected by 5pm Wednesday they'll resell your ticket.

[Lungo--Drom]

I bought a ticket.
I sent a cheque for £41.
For the person in the TO who screwed up here is the simple maths:
£35 (ticket) + £6 (special delivery) = £41.
You (HFC TO) cashed my cheque for £41.
I just phoned the TO and the very helpful young lady told me, "You haven't paid for special delivery."
She is now away to "make an enquiry".
Is this revenge for me always saying to C****c fans I know, "1888-1875=13. 1+3=4. We were here b4 ye!"?
Come on Ticket Office people, buy a calculator!

P.S. Just realised the OP meant the public sale... I bought my ticket in the original sale, as an ST holder and still it is a cock-up! So don't feel as bad mate you are not the only one!! :)

[Hermit Crab]

Depends whether its a deadline...or a deadline (as redefined by Duff & Phelps)


:tee hee:

[JeMeSouviens]

Me! Postie hasn't been yet today but I'm getting wee bit nervous.

[Hermit Crab]

Surely if folk have paid for tickets for a game on Saturday and the ticket office is open til 5pm Friday, then Hibs have a hard neck suggesting if you haven't collected by 5pm Wednesday they'll resell your ticket.


Yes thats true but if they left it until friday and there was still tickets that had not been collected then there would be no time to re sell them. I think thats what the plan will be, to resell any tickets not collected and refund the first buyer.

[WeAreHibs]

Still no tickets either, despite postie been and gone today.

[Hermit Crab]

Still no tickets either, despite postie been and gone today.


Id get on the blower to the TO mate.

[persevere1875]

Its when you eventually get through and they say "Oh you should have had those by now, yeah Id be panicking too if I were you"
Now marked down as urgent enquiry and awaiting a call back, think we may have different perceptions of urgent, Im sure they're doing the best they can under difficult circumstances and Im aware Im not the only one on the phone but right at this minute Im getting my selfish head on and the only tickets I care about are mine

[Green Man]

I see it mentions "As per last week's sale, supporters will be limited to 2 tickets per client reference." Any idea if this means folk who bought 2 last week are unable to purchase more tonight? One of my mates who isn't on the database has asked if I can try and get him two but I don't want to get through the queue only to find out I can't buy any more.

[RoYO!]

The royal mail will have a record of whether or not it was posted/ received if it was special delivery. So hibs will be able to find that out.

Shouldn't be a prob

[HibbySpurs]

I see it mentions "As per last week's sale, supporters will be limited to 2 tickets per client reference." Any idea if this means folk who bought 2 last week are unable to purchase more tonight? One of my mates who isn't on the database has asked if I can try and get him two but I don't want to get through the queue only to find out I can't buy any more.

I would phone and ask the question. My feelingis that if you've had two tickets allocated against your number on the database you wont be able to get another 2 tickets:confused:

[woodyloon]

I'm still waiting for tickets as well. No word from TO but seems like it is now an issue. Special delivery does state delivery by 1pm the next day so in reality tickets should of came yesterday if they were getting sent out Monday as I was informed.

[Just_Jimmy]

[/B]

Yes thats true but if they left it until friday and there was still tickets that had not been collected then there would be no time to re sell them. I think thats what the plan will be, to resell any tickets not collected and refund the first buyer.

In that case then its understandable hibs want full seats. However I wasn't told when I called to order my public sale tickets that there was a collection deadline. I reckon there will be folk in the same boat. I have my tickets as I was able to pick them up on Tuesday but I can understand this will cause issues with folk who turn up Thursday or Friday and end up getting told sorry, you had a ticket but now you don't.

[joe breezy]

I've had tickets go missing before and the ticket office just reprinted them...not sure how it works with Hampden though

[Green Man]

I would phone and ask the question. My feelingis that if you've had two tickets allocated against your number on the database you wont be able to get another 2 tickets:confused:

Couldn't get through to the TO but managed to speak to someone at Ticketmaster who confirmed with his manager that I won't be able to get any more. It's what I expected but was worth a try, good luck to everyone tonight :thumbsup:

[lyonhibs]

I received my tickets in the post yesterday, maybe a wee follow up phone call could be the order of the day rather than e-mailing!

Would love to, but:

0131 661 1875 - leads to mailbox 4000 - dead line
0844 844 1875 - option 1 leads to matchday ticket sales, who tell me to choose option 2, which leads to the exact same dead end as 0131 661 1875.

Excellent customer service Hibs :aok:

[LancashireHibby]

Would love to, but:

0131 661 1875 - leads to mailbox 4000 - dead line
0844 844 1875 - option 1 leads to matchday ticket sales, who tell me to choose option 2, which leads to the exact same dead end as 0131 661 1875.

Excellent customer service Hibs :aok:
Try the main club number (0131 661 2159) and they should be able to get hold of someone in the ticket office for you to check.

[JeMeSouviens]

Try the main club number (0131 661 2159) and they should be able to get hold of someone in the ticket office for you to check.

Tried that, internal lines were busy so they couldn't put me through. Apparently main bulk of tix were posted Monday, smaller batch last night. It's gone 1pm and I am now officially PANICKING!!!!!!!

:eek::worried:

[zlatan]

Mine were yet to arrive as of yesterday, might swing by the old mans on the way to work and see if anything has been sent today.

[persevere1875]

Just been told mine are sitting at Easter Rd, conversation went like this :

Can you collect them ?

I can when do I have to get them by ?

Today

Well thats not happening I live in England

Oh well what about tomorrow ?

Are you for real ?

Now been told I can collect on Friday as long as I bring my mother in law who booked them for me OR the world of ID, Letters of authority and photo ID for her and me .

What a shambles, If I get up there and get refused my tickets Im def going to Lose it

[lyonhibs]

What number did you dial mate??


Just been told mine are sitting at Easter Rd, conversation went like this :

Can you collect them ?

I can when do I have to get them by ?

Today

Well thats not happening I live in England

Oh well what about tomorrow ?

Are you for real ?

Now been told I can collect on Friday as long as I bring my mother in law who booked them for me OR the world of ID, Letters of authority and photo ID for her and me .

What a shambles, If I get up there and get refused my tickets Im def going to Lose it

[persevere1875]

Wasting your time dialing there not answering, had to go through main line who then emailed the ticket offfice staff who then called me back about 4 hrs later, bit of a disgrace that they know they have tickets that havent been sent but still refuse to take calls

[JeMeSouviens]

What number did you dial mate??

Finally got through on 6611875. They took my details and are going to call me back.

[persevere1875]

Finally got through on 6611875. They took my details and are going to call me back.

Mmmmm maybe I'll have to apologise for that refusing to take calls comment then,

[blackpoolhibs]

Deadline is today at 5pm.

http://www.hibernianfc.co.uk/news/20120514/cup-final-deadline_2262950_2772393


Not for tickets purchased in the PUBLIC sale of May 9th. That deadline is for any tickets purched in the "priority period" that ended on May 5th.

Not entirely true, i made special arrangements with Judith Ireland to pick mine up on Friday. So the Wednesday cut of point was flexible if you got in touch with the club.

[AgentDaleCooper]

i've not picket up my tickets yet, and i'm currently in my flat in glasgow. do i need to jump into the car and drive like a psycho?

[Barney McGrew]

i've not picket up my tickets yet, and i'm currently in my flat in glasgow. do i need to jump into the car and drive like a psycho?

I'd certainly be giving them a call to let them know if you can't get there!

[AgentDaleCooper]

I'd certainly be giving them a call to let them know if you can't get there!

who do i phone?

[woodyloon]

Just been told mine are sitting at Easter Rd, conversation went like this :

Can you collect them ?

I can when do I have to get them by ?

Today

Well thats not happening I live in England

Oh well what about tomorrow ?

Are you for real ?

Now been told I can collect on Friday as long as I bring my mother in law who booked them for me OR the world of ID, Letters of authority and photo ID for her and me .

What a shambles, If I get up there and get refused my tickets Im def going to Lose it

I really hope we are not in the same boat. We got 2 tickets last Wednesday and was told £6 special delivery delivered within 72hrs, nothing by Monday so wife emailed and got call back stated all public sale tickets were going out that night.
Still no delivery today so wife sent an email to Judith at 11am and has been trying to phone since on various numbers with no joy.

Wife has just said that is her email just been read.

I can't believe they can go ahead with a new sale whilst there is such a big issue about tickets for posting are sitting in a collection pile at ER.

You would think that after spending near the price of a ticket on phone calls in the Public sale then a further £6 on Special Delivery that should give you some peace of mind.

[bighairyfaeleith]

who do i phone?

jesus the ticket office dude!!

[Pete]

Blackpoolhibs has made arrangements to collect on friday so it can be done but I guess you have to contact someone before 5.

[LancashireHibby]

jesus the ticket office dude!!
Didn't realise Jesus was an Aussie! :wink:

[Green Man]

jesus the ticket office dude!!

The dude who works in the ticket office is Jesus? :shocked:

[easty]

who do i phone?

ghostbusters :rolleyes:

[Barney McGrew]

who do i phone?

I'd try 0131 661 1875

[JimBHibees]

email to Judith Ireland is prob a decent option,

[email protected]

[LancashireHibby]

The dude who works in the ticket office is Jesus? :shocked:
Too slow :wink:

[Arch Stanton]

The dude who works in the ticket office is Jesus? :shocked:

Actually, if you read it carefully, Jesus IS the ticket office. AND he closes at 5!

I wonder if God just works office hours too.

[Green Man]

Too slow :wink:

There can only have been seconds in it :greengrin

[LancashireHibby]

There can only have been seconds in it :greengrin
Funnily enough, that's what my ex-girlfriend used to say.

[Pete]

I don't even think jesus would have got through the rush hour traffic and roadworks on time.

I'm sorry but why on earth would you leave it so late?

[Judas Iscariot]

who do i phone?

Ghostbusters?

[Hermit Crab]

who do i phone?

Your at the lash eh!

[Wotherspiniesta]

Anyone else have this image of a drunk, frantic Hibs fan speeding down the M8, trying to call the ghostbusters?

[lyonhibs]

Would love to, but:

0131 661 1875 - leads to mailbox 4000 - dead line
0844 844 1875 - option 1 leads to matchday ticket sales, who tell me to choose option 2, which leads to the exact same dead end as 0131 661 1875.

Excellent customer service Hibs :aok:

Fair play - eventually - on Hibs for this (though got nowhere on any of those numbers). Dialled the main club number, who were very professional and also sounded like she'd been taken that genre of call ("none of the ticket office numbers are even halfway working") for a while, she sent an e-mail with my details to the TO with "High priority" - got an e-mail @ 7pm confirming they had been sent out.

Quick phone call to my auld dear confirms that the tickets have safely been picked up, so 2 Hibbies that otherwise might not have got to the final get to go, my pre-match drinking is paid for as a gesture of their undying gratitude (I fondly imagine.........) and my Boy Scout good deed of the millenium is done.
:smug::party:

GGTTH

[bob12345]

I know I can pick up tickets tomorrow from 2pm, but anyone know what the last pickup time is?

[Northernhibee]

Got my two tickets delivered today (:greengrin) but noticed on the bottom right of the main ticket bit it says "Under 16 £10" - on the two stubs at the side of the ticket it does say £28.

Please please please put a man with a tendancy to worry about things mind to rest - is this okay? Defo paid £28 for each ticket, defo picked the right ticket option when buying, it says that on my user history on eTicketing.

I know there was a similar issue with the SF, but I won't stop worrying otherwise :worried:

[I'm_cabbaged]

They're fine.

[Jay]

The kids ones have the first perforated bit torn off I think. I have an adult and a child ticket and one is smaller.

[Northernhibee]

Thanks guys, panic averted! I work with a jambo and couldn't face going into work if there had been a **** up.

They just need a good iron then they'll be ready for Saturday :cowboy:

[Nevi1875]

Really badly need a ticket for my dad. I feel gutted for him I am willing to pay double the ticket price.
Thanks

[hibeeleicester]

I got a couple of tickets, can somebody else pick them up for me?

[I'm_cabbaged]

i've not picket up my tickets yet, and i'm currently in my flat in glasgow. do i need to jump into the car and drive like a psycho?

How did you get on?

[HUTCHYHIBBY]

The dude who works in the ticket office is Jesus? :shocked:

Thats nothing. Theres a guy works down the chip shop swears he's Elvis!

[zlatan]

Drafting my email today as my tickets have yet to arrive *pooingmypantssmiley*

[lyonhibs]

Drafting my email today as my tickets have yet to arrive *pooingmypantssmiley*

You not received a "sorry we missed you" card from the Royal Mail??

I'd be e-mailing and phoning (not any of the TO numbers, as they are all kaput, but the main club number who'll then take your details and pass onto the T.O marked as "Urgent" for them to deal with) ASAP

[HibeeN]

Are the tickets bought in yesterday's sale available to be picked up today and tomorrow?

[zlatan]

Email sent. Seen your post above and contacted the club and that also rang out, I won't say bad things yet as I just want them to find my tickets.

They're being sent to my old mans and he's adamant there's no red cards been put through the door to collect them.

[Hermit Crab]

Are the tickets bought in yesterday's sale available to be picked up today and tomorrow?

Collection from yesterday's sale starts at 2pm iirc.

[priorparkhibby]

I didn't have my tickets yesterday so i called the club at 3pm and asked to be put through to ticket office but was unable to get put through, the lady took my details and said she will pass this on and someone will call back. At 4.30 i got the call saying my tickets were there and will be sent out special delivery(which i had already paid for) and should be here today, i then got a further call at 6.45 from the lady i spoke to at 3pm asking if i did get the call back that she said i would. At a time when many are slating the club over the way tickets are being dealt with i think its re-assuring that there are people there who are will to make sure things happen as they are promised to you.

And yes i got my tickets today!:thumbsup:

[woodyloon]

Similar story, we had no reply until near 5, then got two emails telling us our tickets would be with us tomorrow.

Tickets arrived this morning and I sent an email to Jess on reception and Judith to thank them all. Obviously a bit of glitch but it has for us worked out well, lets home the same happens on Saturday.

GGTTH :flag:

[zlatan]

Mine have gone AWOL, no one in the ticket office had any trace of them ever existing. Before my stomach could collapse I was told we've been reallocated and the tickets were collected by a friend earlier.

Not ideal losing our tickets but can't fault the way it was resolved.

[LancashireHibby]

Mine have gone AWOL, no one in the ticket office had any trace of them ever existing. Before my stomach could collapse I was told we've been reallocated and the tickets were collected by a friend earlier.

Not ideal losing our tickets but can't fault the way it was resolved.
My stomach turned just reading that, god knows how you felt!