Viva_Palmeiras
22-10-2011, 04:38 PM
Anyone who has experienced the issues I've had may be considering a refund.
The service is poor - no stream today and patchy (only got 2nd half last week).
I've enquired about a refund but my response from "Guru" was :
"unfortunately we are unable to process your refund for your purchase on an iPhone app...." [fair enough they dont collect the money initially.]
Then instructions on how to request the refund...
Login to itunes homepage
Go to recent purchases
Then click request refund.
Only thing is the app doesnt appear under recent purchases (only my tunes do)
So I'm a little stuffed.
Anyone got any advice as "Guru" has now given me the same response 3 times - ignoring answering my question twice when I said that didn't work for me. Guru my bahooky!
As I said on the game thread. A wasted opportunity for the club, let down by the providers - this started back with the Maribor fiasco. They've had enough of my money giving them multiple second chances to get it right. They cant even effectively troubleshoot - we have problems with iOS5 - but I'm not even on that. They then say to uninstall and reinstall the app - previously it was refresh the cache. Pull the other one. If this is the case their app is so flakey they should not be providing it until sorted.
And yes I'm hacked off.
The service is poor - no stream today and patchy (only got 2nd half last week).
I've enquired about a refund but my response from "Guru" was :
"unfortunately we are unable to process your refund for your purchase on an iPhone app...." [fair enough they dont collect the money initially.]
Then instructions on how to request the refund...
Login to itunes homepage
Go to recent purchases
Then click request refund.
Only thing is the app doesnt appear under recent purchases (only my tunes do)
So I'm a little stuffed.
Anyone got any advice as "Guru" has now given me the same response 3 times - ignoring answering my question twice when I said that didn't work for me. Guru my bahooky!
As I said on the game thread. A wasted opportunity for the club, let down by the providers - this started back with the Maribor fiasco. They've had enough of my money giving them multiple second chances to get it right. They cant even effectively troubleshoot - we have problems with iOS5 - but I'm not even on that. They then say to uninstall and reinstall the app - previously it was refresh the cache. Pull the other one. If this is the case their app is so flakey they should not be providing it until sorted.
And yes I'm hacked off.