FullTiltPoker: ID Documents Request - is it safe?

[The Green Goblin]

I have an account with FullTiltPoker. They are a very well known and well established company/website and many of the Poker competitions you see on TV are run by them.

I recently received a request from them to verify my identity. I think this is because I have used both a UK and Brazilian credit card on the account and they want to make sure it`s legit. They have requested scanned copies of credit cards used on the account, photo ID (driving licence), proof of address and screenshots of credit card bank statements etc. I am satisfied that the e-mail came from them.

My question - has anyone else been in this position or had dealings with the website, and can I trust them or should I be cautious about sending these things? I have written back asking what their policy is on storing/deleting these docs once I have sent them. They say they have temporarily suspended my account and are holding my money until I confirm that I am who I say I am.

Cheers if you can help,

GG

[The Green Goblin]

Hmmm....doing my own research on this and reading some scare stories about the site being difficult with this kind of thing. One or two blogs pointing out that e-mail is a far from secure way to send personal info. Again though, any feedback from people on here would be welcome.

GG

[Woody1985]

Check the email addresses and where they contacted you from is valid and definitely them.

My uncle was asked to do the same with bodog after he won one of the sign up competitions. I hadn't heard of them at the time and told him to stay clear but I reckon it's safe.

It'll be to prevent money laundering etc.

[EH6 Hibby]

I had to scan a copy of my debit card and passport to William Hills the first time I won money and wanted to withdraw it.

[Speedy]

Check the email addresses and where they contacted you from is valid and definitely them.

My uncle was asked to do the same with bodog after he won one of the sign up competitions. I hadn't heard of them at the time and told him to stay clear but I reckon it's safe.

It'll be to prevent money laundering etc.

:agree:

The robbing bar stewards don't seem to care whose money it is if you lose though.

[The Green Goblin]

cheers for the replies. still unsure - it`s like e-mailing your whole identity. the potential for problems is huge.

GG

[Woody1985]

cheers for the replies. still unsure - it`s like e-mailing your whole identity. the potential for problems is huge.

GG

Send them in separate emails and reduce the risk.

[Removed]

Send them in separate emails and reduce the risk.

What, to the same address :greengrin

[Woody1985]

I know but it's better than having them altogether in one email. A woman at my work sent me a password protected attachment on an email the other day but also included the password on the same mail.:greengrin

[Removed]

I know but it's better than having them altogether in one email. A woman at my work sent me a password protected attachment on an email the other day but also included the password on the same mail.:greengrin

Happens at my place too :faf:

[Killiehibbie]

I don't think you'd have a problem with them. I've done this for loads of bookies and everything has been sound. It only seems to be foreign based companies that require this. The reason given is money laundering laws but how can I be laundering money when I only want it paid back into the same account it came from?

[The Green Goblin]

I don't think you'd have a problem with them. I've done this for loads of bookies and everything has been sound. It only seems to be foreign based companies that require this. The reason given is money laundering laws but how can I be laundering money when I only want it paid back into the same account it came from?

Yeah, cheers for that. I can understand why they would flag an account that used both a Brazilian credit card and a UK one with the same name. I sent the stuff off - will see what they say to it.

cheers,

GG

[The Green Goblin]

Got this sorted yesterday. Docs verified etc and they re-opened my account. Took just over a week. Thanks to all who posted.

GG

[JE89]

It'll be to prevent money laundering etc.

Ironically what they are themselves now being charged with.
Good that you got it sorted GG, have you been able to play this week? Apparently folk can't (I haven't tried on my account due to uni work)

If you look at the link in this thread (http://www.hibs.net/showthread.php?208221-The-end-of-online-poker-in-the-States) seems you may have been lucky to get this sorted as they will now be flooded with emails etc

[The Green Goblin]

Ironically what they are themselves now being charged with.
Good that you got it sorted GG, have you been able to play this week? Apparently folk can't (I haven't tried on my account due to uni work)

If you look at the link in this thread (http://www.hibs.net/showthread.php?208221-The-end-of-online-poker-in-the-States) seems you may have been lucky to get this sorted as they will now be flooded with emails etc


Hi Jevitt. I have been playing, yes. No probs. I saw the story as it broke and feared the worst (not that I have any decent amount of money in there!) but I kind of thought my luck was out. My brother showed me a message from the U.S Government on the website if you go there, saying the domain had been seized. No new players can sign up. Probably the site will run until the hearings. Might just take my money out though, to be on the safe side. :wink:

GG