How can we improve ticketing for high demand games?

[Diclonius]

After yet another afternoon of ticketing fun it's clear there is clamour for another rethink. So, how do you think Hibs should treat the issue? I've tried to include all options mentioned.

[danhibees1875]

I think loyalty points are fair. But given the resistance and the removal of one of the season ticket perks arguement (debatable) then a random ballot would be better than today.

If my name doesn't get drawn, fine. If it does, good. Either way - hours aren't spent watching circles change colour by anyone.

[SRHibs]

Do I get extra loyalty points from traveling from NCL for every game? If so I’m in.

Ballot as mentioned above would be best.

[Hermit Crab]

Reintroduce points but simplify it, call it ticket points or attendance points. No points for going to Hearts,Rangers or Celtic away. Only get points the less attractive games, motherwell, dundee away et al.

[Since90+2]

Loyalty points will not be brought back as confirmed by the CEO a few weeks ago so its pointless voting for something that aint gonna happen. The last option listed is already the system in place as you can only get 1 ticket per client reference.

For games when demand will be far higher than supply then a ballot is the fairest and simplest way to allocate tickets.

[blackpoolhibs]

Ballot system please, for season ticket holders who fund the club.

[lucky]

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Reintroduce points but simplify it, call it ticket points or attendance points. No points for going to Hearts,Rangers or Celtic away. Only get points the less attractive games, motherwell, dundee away et al.

It should be points for all games. At the start of next season every ST holder starts on 38. Then a point for every away game. Non ST get allocated 2 points per Home game. The system should be a rolling one with intital scheme running 3 years then subsequently a year drops off as each new season begins. If there’s an administration cost to the scheme then fans should be charged a fiver a season to join the scheme. There will still be a scramble for tickets but it was ease off as the season progresses

[Iggy Pope]

Reintroduce the points system but change it in some way.

1. Do away with the word LOYALTY and call it something else, and catchier. Name it something like the Mike McGhee Travel Incentive after a man who was beyond resource when it came to following Hibs.
2. Forget all about bonus points for HSL and suchlike. Bad feeling and wholly unnecessary.
3. The historical points are still on the Database. Use these as a basis for a start line for 2018/19. A tier system can apply. It worked before.
4. Essentially. Look after those Season ticket holders that travel regularly. Dundee on a Wednesday night should be a couple of points more than Tynie for example.


Alternatively, reintroduce a robust Away ST scheme, but give the members a short cooling off period to decline their ticket if they choose. Even zealots go on holiday. If we had something like that, I'd be happy for the Admin cost to be built into my regular Season Ticket purchase renewal.
I'm ****ed if I'm being blackmailed into buying two unwanted tickets for say, Dingwall, if I'm roasting my nuts off in Cyprus or somewhere at the time.

[Tornadoes70]

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Ballot system please, for season ticket holders who fund the club.

Season ticket holders must always take priority and if a ballot system is the fairest way when the demand outweighs supply then so be it. Its very probably fairest and less bureaucratic than other totting up systems which can sometimes fuel resentment among those just missing out.

[Hibee87]

Is a ballot system any different to whats in place now?

With a ballot you will end up with people moaning about not being next to friends, having to go on their own etc What about concessions? You want to take your son or daughter to a game, how would it work so you are together as you cant have kids sitting on their own next to strangers.

Making it a ballot where you have to sign up and say you want x amount of tickets with the correct client refs tied to them and saying you want them as group, fair enough, but is it any better than the current phone option? You are still going to have the same people who might go to most of the away games moaning its unfair they missed out and they should be in the ballot before the other season ticket holders who dont go to away games. You cant please everyone and when you have around 10k+ trying for 3.6k tickets your going to have people who will miss out.

I understand its disappointing missing out on a derby ticket, ive been there myself in the past, but imo Hibs cant win whichever way its done.

[SteveHFC]

Bringing back points is the way to go but it won’t happen.

[CMurdoch]

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Is a ballot system any different to whats in place now?

With a ballot you will end up with people moaning about not being next to friends, having to go on their own etc What about concessions? You want to take your son or daughter to a game, how would it work so you are together as you cant have kids sitting on their own next to strangers.

Making it a ballot where you have to sign up and say you want x amount of tickets with the correct client refs tied to them and saying you want them as group, fair enough, but is it any better than the current phone option? You are still going to have the same people who might go to most of the away games moaning its unfair they missed out and they should be in the ballot before the other season ticket holders who dont go to away games. You cant please everyone and when you have around 10k+ trying for 3.6k tickets your going to have people who will miss out.

I understand its disappointing missing out on a derby ticket, i've been there myself in the past, but imo Hibs cant win whichever way its done.

Demand outstrips supply massively = folk moaning whatever the system if they don't get a ticket
I would have wanted a simple scheme to ensure those that have season tickets and go to most of the less sexy away games got first dibs at tickets (not me) but this ain't happenin' in the short term.

Most importantly, is this game on TV?

[Vini1875]

There is no system where all the Hibs supporters who want away tickets for hearts, celtc and huns are going to get one. The present system is to all intents and purposes a lottery/ballot. Loyalty points is a non starter. If someone really wants to get to the games at hearts, celtc and huns then there are always tickets in home end, not ideal granted, but no system is going to suit all.

I actually think the present system with away ST is the best we have had.

Bizarrely most have voted loyalty points (not happening), but change it in some way. That is about as vague an option as it is possible to get out side of make America great again.

[bigwheel]

The reality is that high demand games away from home will result in many fans disappointed.

We can either go with a principle of those who go to most games get first dibs (loyalty scheme). Or we go with Approach that gives ST holders equal opportunity..if the latter stays I feel we should move to ballot system.

It’s only through increasing crowds that this is becoming a big thing. It wasn’t that long ago with Hearts away would go to public sale...

[NeilT]

Get an online ticketing system that is logical and understandable.

The current system is unpredictable, illogical and therefore unfair. (And, Yes, I didn't get any tickets this time)

[Aim Here]

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Is a ballot system any different to whats in place now?
Making it a ballot where you have to sign up and say you want x amount of tickets with the correct client refs tied to them and saying you want them as group, fair enough, but is it any better than the current phone option? You are still going to have the same people who might go to most of the away games moaning its unfair they missed out and they should be in the ballot before the other season ticket holders who dont go to away games. You cant please everyone and when you have around 10k+ trying for 3.6k tickets your going to have people who will miss out.

Right, a ballot doesn't fix the perceived unfairness of loyal fans missing out, but it IS a fix for the ridiculous virtual queueing and and staring at grey circles and hammering websites and phonelines for two hours. An explicit ballot has the same results as the current system except that people would have a reasonable time window to get their tickets and it's less strain for both buyers and sellers.

[DH1875]

I'd keep things as they are but IF they did bring back a loyalty system then they'd have to forget about awarding points for any cup finals and rangers, hearts and celtic away. The whole rich getting richer was a major flaw in the last system and this would be an easy way around it.

Also, while it sucked being in poor crowds at these grounds and more often than not we got humped, I had some great times and have some fantastic memories that will stay with me forever. Times move on though and while I sympathise with some, the fact I was at Tynecastle 10 years ago really should have no bearing on weither I get a ticket this time around or not.

[DH1875]

Also, out of interest. Do any of the other clubs in the league offer an away season ticket to fans?

[Hermit Crab]

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Also, out of interest. Do any of the other clubs in the league offer an away season ticket to fans?

Rangers do a similar system to ours, a rolling credit card scheme or something where the money gets deducted like our AST.

Hearts did an away season ticket about 10 years ago. Exactly the same as we do it now, that got binned in favour of a LP system IIRC.

[Hermit Crab]

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I'd keep things as they are but IF they did bring back a loyalty system then they'd have to forget about awarding points for any cup finals and rangers, hearts and celtic away. The whole rich getting richer was a major flaw in the last system and this would be an easy way around it.

Also, while it sucked being in poor crowds at these grounds and more often than not we got humped, I had some great times and have some fantastic memories that will stay with me forever. Times move on though and while I sympathise with some, the fact I was at Tynecastle 10 years ago really should have no bearing on weither I get a ticket this time around or not.

Yes, I agree, the last LP system was flawed due to that, as a max point holder last time I'd have no issue with zero points getting issued for those games but use points for ticket selling for those games.

[HUTCHYHIBBY]

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I'd keep things as they are but IF they did bring back a loyalty system then they'd have to forget about awarding points for any cup finals and rangers, hearts and celtic away. The whole rich getting richer was a major flaw in the last system and this would be an easy way around it.

Hmmm, a loyalty scheme that doesnae cover every match, interesting.

[Oscar T Grouch]

Loyalty points based on games attended, no extra points for anything else. If you support the team home and away you should get first go at tickets for tiny, hunbox and smeltic park after away ST holders. I used to be first tranche for all games with the LP system, I just cannot get a ticket for these three venues now. I cannot afford an AST and I feel like I am being punished for being poor. I do go to away games, but when I have money, I could not commit to a system that takes money out my account in the last week of the month, as there's nowt in it by then

[DH1875]

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Hmmm, a loyalty scheme that doesnae cover every match, interesting.

I know but its a simple, easy answer to what was/is a major flaw with last loyalty point system.

[HUTCHYHIBBY]

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I know but its a simple, easy answer to what was/is a major flaw with last loyalty point system.

Its not a flaw its how a loyalty system works.

[marinello59]

I think the obvious way to solve this problem and stop all the ticketing moans is for the team to return to being total pish.
Sort it out Dempster.

[wookie70]

Short of making fans square go for tickets I doubt the club could do worse than what is currently in place. The loyalty scheme wasn't far off being a good system and needed tweaked not abandoned. The HSL decision is why I voted for a loyalty system but change it.
I have been lucky and managed to get a ticket for every game I have wanted to go to so have not been disadvantaged apart from the ludicrous amount of time I have wasted.
A loyalty scheme for me needs to be over a modest time period, rolling 2 years would be my suggestion. A single point for every game that goes to a general sale, home or away. None for games at Tiny, Ibrox etc so the rich don't get richer. Points start at zero in the middle of a season where we have a run of away games that will be a general sales.
At that point every single supporter can make a choice on whether they want to make the effort to get the reward.

When selling tickets use tranches that include as many supporters, with enough points, as we have tickets to allow best chance of families and friends sitting together. Remaining tickets to be sold as today to those on the highest number of points under the threshold.

If you are a season ticket holder who doesn't want to attend any games apart from Tiny then man up and accept there are fans who deserve a ticket more or make the decision to support the team away from home more often to guarantee a ticket.

Send a letter to all season ticket holders when they buy them saying that at no point will points be awarded retrospectively and you will be ignored if you ask at the TO. If you abuse TO staff you are not welcome at ER

[Iggy Pope]

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The reality is that high demand games away from home will result in many fans disappointed.

We can either go with a principle of those who go to most games get first dibs (loyalty scheme). Or we go with Approach that gives ST holders equal opportunity..if the latter stays I feel we should move to ballot system.

It’s only through increasing crowds that this is becoming a big thing. It wasn’t that long ago with Hearts away would go to public sale...

Disappoint the 11, 000 or so ST holders that don't go to Firhill, or Dens, or Perth. Not the 1,000 or so that do. Nutshell for me.

[Stuart93]

I wish hibs were ***** again, there would be no scramble for tickets

[marinello59]

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Disappoint the 11, 000 or so ST holders that don't go to Firhill, or Dens, or Perth. Not the 1,000 or so that do. Nutshell for me.

OR.....Disappoint the 11000 who pay our club a large amount of money upfront every season and cater to the few fans who were lucky enough to have the time and money to boost our rivals coffers at Firhill etc. There's two ways to look at everything.

[Iggy Pope]

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OR.....Disappoint the 11000 who pay our club a large amount of money upfront every season and cater to the few fans who were lucky enough to have the time and money to boost our rivals coffers at Firhill etc. There's two ways to look at everything.

No. Let's have 11.000 fans wanting to see every away game instead. What do you reckon? Not one fan who travels to any away game does it to boost the rival. Jeez, I thought you were an Admin here? Sounds like you're stirring........