FAO disabled season ticket holders

**Sir David Gray** · 11-08-2018 09:00 PM

Have any disabled fans managed to get their tickets for the Ross County game through the online system?

Getting through to the ticket office over the phone has proved to be an impossible task in the last few days and my online account does not have any reserved tickets for me for this match so I'm stuck with no way of getting my seats before the priority deadline on Monday.

I just wondered if the online issue had been experienced by anyone else for this game or just me.

***HibbyAndy*** · 11-08-2018 09:04 PM

Originally Posted by Sir David Gray

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Have any disabled fans managed to get their tickets for the Ross County game through the online system?

Getting through to the ticket office over the phone has proved to be an impossible task in the last few days and my online account does not have any reserved tickets for me for this match so I'm stuck with no way of getting my seats before the priority deadline on Monday.

I just wondered if the online issue had been experienced by anyone else for this game or just me.

Mate when I tried to purchase my seat for molde and add it to my card I couldn't as there was no reserved seat in my account...I phoned up and they had sold my seat and that was BEFORE it went to public sale.. Hopefully they haven't sold yours ?

**Sir David Gray** · 11-08-2018 09:07 PM

Originally Posted by HibbyAndy

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Mate when I tried to purchase my seat for molde and add it to my card I couldn't as there was no reserved seat in my account...I phoned up and they had sold my seat and that was BEFORE it went to public sale.. Hopefully they haven't sold yours ?

I certainly hope not as they'll have a pretty unhappy customer to deal with if they have!

***HibbyAndy*** · 11-08-2018 09:13 PM

Originally Posted by Sir David Gray

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I certainly hope not as they'll have a pretty unhappy customer to deal with if they have!

It was billy whizz that told me if you check your account history online it shows you who has purchased tickets under your name.

Absolute shambles though you have been trying all day and haven't got through..

For all the credit the ticket office gets they certainly deserve the flak coming there way !

**Heckys Wheel** · 11-08-2018 09:21 PM

Originally Posted by HibbyAndy

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It was billy whizz that told me if you check your account history online it shows you who has purchased tickets under your name.

Absolute shambles though you have been trying all day and haven't got through..

For all the credit the ticket office gets they certainly deserve the flak coming there way !

The ticket office staff don’t deserve any flak. They are understaffed and all working hard to fulfill ticket orders.

The club must be flush right now, I think it’s time to invest in some more staff to help the current guys out.

**Sir David Gray** · 11-08-2018 09:29 PM

Originally Posted by HibbyAndy

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It was billy whizz that told me if you check your account history online it shows you who has purchased tickets under your name.

Absolute shambles though you have been trying all day and haven't got through..

For all the credit the ticket office gets they certainly deserve the flak coming there way !

Originally Posted by ChazD

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The ticket office staff don’t deserve any flak. They are understaffed and all working hard to fulfill ticket orders.

The club must be flush right now, I think it’s time to invest in some more staff to help the current guys out.

Working in a customer service role myself, I don't actually blame the ticket office staff, apart from the person who promised to phone me back either on Wednesday afternoon or Thursday morning and never did. I would get my backside skelped if I promised a call back to a customer and failed to do it.

It's more the system in place that I'm unhappy with and the blame for that has to go much further up the tree.

I tried 45 times in total today to get through on the disabled hotline and each time I was put through to the automated voicemail message which encourages me to leave my details and someone will get back to me. I did do that but I've not heard back. I also emailed the disabled tickets email address yesterday and haven't received a reply to that either.

From what people have said regarding there only being one member of staff at the sales window and one member of staff at the collections window, I'm not surprised that my calls and emails aren't being dealt with but it's incredibly frustrating nonetheless.

***HibbyAndy*** · 11-08-2018 09:38 PM

Originally Posted by ChazD

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The ticket office staff don’t deserve any flak. They are understaffed and all working hard to fulfill ticket orders.

The club must be flush right now, I think it’s time to invest in some more staff to help the current guys out.

They most certainly do deserve flak...my seat which I have sat in for years was sold before it was a public sale.. who's fault is that ? Now they may well be under staffed but the woman on the phone told me she sold my season ticket seat by mistake to a group that wanted 5 seats together..is it my fault ? Or is it the ticket office fault?

***lord bunberry*** · 11-08-2018 09:45 PM

Originally Posted by HibbyAndy

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They most certainly do deserve flak...my seat which I have sat in for years was sold before it was a public sale.. who's fault is that ? Now they may well be under staffed but the woman on the phone told me she sold my season ticket seat by mistake to a group that wanted 5 seats together..is it my fault ? Or is it the ticket office fault?

They do really seem to be struggling in the ticket office the now Andy. When I was up there the other day there was only three of them in the office. One of them was eating a supermarket sandwich in between serving people. I’m guessing he was working through his break. I don’t really know why they’re struggling so much, but it really isn’t good enough when you consider how much we’re all putting into the club right now. There’s fans spending thousands to watch the club home and away in Europe the now, surely the club can get more staff in the ticket office.

**Billychaotic182** · 11-08-2018 09:54 PM

My season ticket is a Carer and my tickets are reserved for the cup game without any issues. Not sure what’s happened here but I’ve had no bother getting any tickets.

**Sir David Gray** · 11-08-2018 10:05 PM

Originally Posted by Billychaotic182

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My season ticket is a Carer and my tickets are reserved for the cup game without any issues. Not sure what’s happened here but I’ve had no bother getting any tickets.

Thanks for confirming.

**traceyhibs** · 12-08-2018 10:08 AM

Originally Posted by Sir David Gray

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Have any disabled fans managed to get their tickets for the Ross County game through the online system?

Getting through to the ticket office over the phone has proved to be an impossible task in the last few days and my online account does not have any reserved tickets for me for this match so I'm stuck with no way of getting my seats before the priority deadline on Monday.

I just wondered if the online issue had been experienced by anyone else for this game or just me.

If you can message me your details I will do my best to get this resolved for you.

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