Official Site: EARLY BIRD EXTENSION AND NEW PAYMENT PLAN

**Big_Franck** · 15-04-2019 10:49 AM

Originally Posted by Finn2015

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Fantastic I’ll give the office a ring after lunch. Thanks mate

No bother, welcome aboard

**Power** · 15-04-2019 11:58 AM

Link to the V12 Self Service Portal Big Franck nods tae -

https://selfservice.v12finance.com/register

Follow the details in the confirmation email.

I’ve just managed to change my payment date to after pay day in May.

**May21/05/16** · 15-04-2019 03:58 PM

renewed my season ticket but I'm wanting to move seat does anyone know when I can do that and is there any cost to me having to move seat

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**brianmc** · 15-04-2019 06:21 PM

Finally managed to renew my two seats.
Tried to do it on Chrome, Edge, my mobile and eventually Explorer before I could get all the way through the application!!
Pain in the posterior - but I'm delighted it's done 👍
GGTTH

**CMurdoch** · 15-04-2019 09:48 PM

Originally Posted by May21/05/16

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renewed my season ticket but I'm wanting to move seat does anyone know when I can do that and is there any cost to me having to move seat

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No cost.
There is a week in June when season ticket holders can change their seat before the free for all takes place.
Could be tasty this season given adults in the famous five lower and folks in section 50 of the FF upper are getting lobbed oot their seats so will be looking for an attractive alternative.

***GordonHFC*** · 16-04-2019 01:09 PM

Any idea when I should get an acknowledgement from V12. I got ack from Hibs that the ticket had been purchased a couple of hours ago but nothing from V12. Have seen some on here say it should all be completed in around 10 minutes.

***GordonHFC*** · 17-04-2019 05:28 AM

Originally Posted by hibsfan

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Has anyone actually had confirmation yet from V12? I have had my normal purchase confirmation from Hibs but nothing from V12 and when I log into the e-ticketing site - I am told that I still have a ST to renew...

I am exactly the same. Nothing from v12. Did you eventually receive confirmation?

**NthCarolinaHibs** · 17-04-2019 05:31 AM

I got e mail from V12 the day of applying and confirmation e mails the next day saying it had been approved and then notification of the date of first direct debit payment...

***Rattler*** · 17-04-2019 06:06 AM

Originally Posted by CMurdoch

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No cost.
There is a week in June when season ticket holders can change their seat before the free for all takes place.
Could be tasty this season given adults in the famous five lower and folks in section 50 of the FF upper are getting lobbed oot their seats so will be looking for an attractive alternative.

Season ticket holders in Section 50 aren’t necessarily getting “lobbed oot their seats”. The pricing structure for next season sees the club charge more for a season ticket in Section 50 than in a comparable section elsewhere. I’ve had a season ticket there for a few years now and I’ve renewed my seat for next season- but just having to pay a premium to sit there.

***BoomtownHibees*** · 17-04-2019 07:42 AM

Originally Posted by Big_Franck

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Also, anyone worrying about not being able to afford it this month, you won't pay anything in April through the payment plan.

My first payment date defaulted to 9th May I think it was, but I easily went in and changed it to 27th May so I won't pay anything for a while.

Just remember that doing this may mean you have 2 payments at the end of March next year depending on when you renew

***GordonHFC*** · 17-04-2019 09:17 AM

Emailed the HFC ticketline to find out what was going on.

They advised me that my application had been rejected because I had put my works postcode in the wrong format. I put ab12cd instead of AB1 2CD.

Would have been nice if they (V12) had contacted me direct to let me know what the problem was. Just make sure you do the correct format folks

PS: Now all sorted. Took 5 minutes from start to finish.

**RossScott1991** · 17-04-2019 11:34 AM

Hey, is there any plans for the 4 month payment plan? I would much prefer that than 11 monthly instalments. Tried tweeting Hibs with no reply, cheers!

***overdrive*** · 17-04-2019 02:27 PM

I've encountered my second problem with this. The first one was multiple credit applications being sent through by Hibs to V12 but only one was actually finalised (and subsequently approved).

Now, I've logged into my e-ticketing account and my seat is available to buy again! The credit agreement has definitely been approved.

***overdrive*** · 18-04-2019 09:23 AM

Originally Posted by overdrive

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I've encountered my second problem with this. The first one was multiple credit applications being sent through by Hibs to V12 but only one was actually finalised (and subsequently approved).

Now, I've logged into my e-ticketing account and my seat is available to buy again! The credit agreement has definitely been approved.

So Hibs are insisting I didn't sign the V12 contract so the whole thing was cancelled so I need to apply again.

I most definitely signed the V12 contract and it is all showing present and correct on the V12 self-service portal, so Hibs are talking nonsense. I'm convinced it is down to the multiple applications being sent through to V12 by Hibs. There's no chance in hell I'm applying for it again and run the risk of being charged twice.

Quite annoyed by this.

**Power** · 18-04-2019 10:25 AM

Originally Posted by RossScott1991

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Hey, is there any plans for the 4 month payment plan? I would much prefer that than 11 monthly instalments. Tried tweeting Hibs with no reply, cheers!

No plans mentioned - other clubs are doing it but passing on the interest charge I see.

**Power** · 18-04-2019 10:31 AM

Originally Posted by overdrive

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So Hibs are insisting I didn't sign the V12 contract so the whole thing was cancelled so I need to apply again.

I most definitely signed the V12 contract and it is all showing present and correct on the V12 self-service portal, so Hibs are talking nonsense. I'm convinced it is down to the multiple applications being sent through to V12 by Hibs. There's no chance in hell I'm applying for it again and run the risk of being charged twice.

Quite annoyed by this.

If the ticket office can’t find a solution with V12 connection do let me know and I’ll see what I can do.

I received three applications on Saturday, all referenced the same but not clean.

***Mikey*** · 18-04-2019 01:49 PM

Does anyone know if the ticket office is open tomorrow, or is it closed for the holiday? We've got an ongoing problem that is stopping 3 people from renewing and we're getting nowhere with it. Looks like a visit is required to move things along.

***Ringothedog*** · 19-04-2019 12:14 PM

Originally Posted by RossScott1991

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Hey, is there any plans for the 4 month payment plan? I would much prefer that than 11 monthly instalments. Tried tweeting Hibs with no reply, cheers!

Just buy the season ticket on the 11 month deal and then pay extra each month I doubt there will be early repayment charges as it is interest free, I do that with Zebra

**eastcoasthibby** · 20-04-2019 07:30 AM

Can anyone advise if you get an e mail receipt from V12 after completing your application, I went through it all and got an application confirmed at the end but nothing else ...is that the way it works ??

**NthCarolinaHibs** · 20-04-2019 11:31 AM

Originally Posted by eastcoasthibby

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Can anyone advise if you get an e mail receipt from V12 after completing your application, I went through it all and got an application confirmed at the end but nothing else ...is that the way it works ??

You'll get an e mail confirming the first date of direct debit..took a couple of days for mines to come through..

**eastcoasthibby** · 20-04-2019 11:35 AM

Originally Posted by NthCarolinaHibs

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You'll get an e mail confirming the first date of direct debit..took a couple of days for mines to come through..

Cheers thanks for that ...maybe with easter friday as well might delay slightly !!👍

**CMurdoch** · 20-04-2019 12:03 PM

Originally Posted by Rattler

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Season ticket holders in Section 50 aren’t necessarily getting “lobbed oot their seats”. The pricing structure for next season sees the club charge more for a season ticket in Section 50 than in a comparable section elsewhere. I’ve had a season ticket there for a few years now and I’ve renewed my seat for next season- but just having to pay a premium to sit there.

Hi Rattler, i knew that but was trying to keep the answer short whilst warning the poster that there may be far more people looking to move seats in the window than there is normally. However, it will be interesting how many folk in Section 50 decide to bite the bullet and pay the higher price to retain their seat.

**GreenCastle** · 21-04-2019 03:43 PM

Originally Posted by RSS Bot

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More...

This team deserves our support - get buying folks !!

Let’s fill Easter Road again.

***overdrive*** · 23-04-2019 12:37 PM

Originally Posted by Power

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If the ticket office can’t find a solution with V12 connection do let me know and I’ll see what I can do.

I received three applications on Saturday, all referenced the same but not clean.

Hi Kieran, would you be able to help, please?

Hibs are refusing to accept that the application went through, despite showing them screenshots. V12 have confirmed that it has all gone through and that Hibs have, in fact taken payment for it. V12 have raised a formal complaint against Hibs regarding this but the timescales as to when formal complaints get resolved will take it past the early bird deadline.

I'm actually really hacked off at the attitude of Hibs here. They wouldn't even investigate, I've had to contact V12 myself to try to get this sorted.

I'm now in the position of having an agreed finance arrangement all set up and the first payment due to come off soon but no season ticket reserved.

Any help would be much appreciated!
Cheers.

***hibbymac*** · 23-04-2019 12:57 PM

Originally Posted by overdrive

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Hi Kieran, would you be able to help, please?

Hibs are refusing to accept that the application went through, despite showing them screenshots. V12 have confirmed that it has all gone through and that Hibs have, in fact taken payment for it. V12 have raised a formal complaint against Hibs regarding this but the timescales as to when formal complaints get resolved will take it past the early bird deadline.

I'm actually really hacked off at the attitude of Hibs here. They wouldn't even investigate, I've had to contact V12 myself to try to get this sorted.

I'm now in the position of having an agreed finance arrangement all set up and the first payment due to come off soon but no season ticket reserved.

Any help would be much appreciated!
Cheers.

Can you not just give the agreement number to the ticket office and they could contact V12 direct to confirm the application has been processed.