Daughter bought a pair of converse from USC.
When she got home she noticed that they had put the wrong size in the box . The trainers should have been a size 6 but there was size 5’s in the box which was marked size 6.

She popped back in to exchange them but they don’t have them in stock but will not refund her as it’s thier policy not to.
The reason given is that they are available online and they would give her a credit note to use online but she now has to pay 4.99 for delivery which , if she gets it delivered to the store , they will give her a £5 voucher.


How crap is that.
In total , she has been in the store 4 times and now will need to go back again to pick them up to get the voucher.