Daughter bought a pair of converse from USC.
When she got home she noticed that they had put the wrong size in the box . The trainers should have been a size 6 but there was size 5’s in the box which was marked size 6.
She popped back in to exchange them but they don’t have them in stock but will not refund her as it’s thier policy not to.
The reason given is that they are available online and they would give her a credit note to use online but she now has to pay 4.99 for delivery which , if she gets it delivered to the store , they will give her a £5 voucher.
How crap is that.
In total , she has been in the store 4 times and now will need to go back again to pick them up to get the voucher.
Results 1 to 9 of 9
-
18-01-2019 06:13 PM #1
- Join Date
- Jul 2018
- Posts
- 321
USC returns/exchanges and refunds.
-
18-01-2019 06:18 PM #2
Report them to trading standards of write to watchdog get them some unwanted press.
-
18-01-2019 06:44 PM #3
Or get her to use twitter, companies will bend over backwards if you tweet them about it.
-
18-01-2019 07:02 PM #4
- Join Date
- Aug 2011
- Posts
- 1,934
She is entitled to get a full refund if she wants to go down that road. Have a look at the consumer rights act 2015 to know where you stand. Iv attached a relavant page for you.
http://www.legislation.gov.uk/ukpga/...ion/20/enacted
-
18-01-2019 07:05 PM #5
She was clearly mis-sold a product(wrong size).
The law says they must offer a refund, as does the Sale of Goods act 2015.
-
18-01-2019 07:39 PM #6
- Join Date
- Mar 2003
- Age
- 46
- Posts
- 26,869
USC are owned by Sports Direct and they do whatever they can to avoid refunds. Best you’ll get will be a credit note.
-
18-01-2019 08:08 PM #7
- Join Date
- Jul 2018
- Posts
- 321
Guys thanks for the replies. I’ll see what they say tomorrow.
-
18-01-2019 08:40 PM #8This quote is hidden because you are ignoring this member. Show Quote
Sent from my SM-G935F using Tapatalk
-
19-01-2019 08:25 AM #9This quote is hidden because you are ignoring this member. Show Quote
They’re at it as most people are too polite to question them! The Topshop store is the same.
Log in to remove the advert |
Bookmarks