Working Together - Ticketing

[Ged]

Looks like there's something brewing at last.

The Club are looking to put a small working group together made up of Club Staff, Supporter Directors and supporters to look at club ticketing, processes and procedures.

As members of Working Together, you regularly come together to meet and work with the club to ensure we collectively share ideas to help the club continue to move forward in all areas. As this is a specific area the club are looking to progress at the moment, we would like to invite those who would be interested in getting involved to put their names forward for consideration, and, to meet at the stadium at 6pm ahead of the next Working Together Meeting on 29th October.

We are looking at a concise smaller group to take this project forward and it will involve a commitment to meet at 6pm weekly each Monday, for up to 4-6 consecutive weeks immediately thereafter, starting on 5th November. We are looking at involving a maximum of four supporters in this group.

From the wording it looks like they might be drawing from existing Working Together members (for want of a better description) but there are few on here who always have an opinion on ticketing who should consider getting involved.

[Ged]

Seems a good time for a "bump".

[wookie70]

Will the remit include some form of Loyalty Scheme. If not there isn't much point imo. You may be able to get better than the appalling eticketing offering and just as bad telephone service but it will end up with a lottery and huge numbers of fans wasting their time. Time is quite important to many of us and most of us would like to avoid the emotional roller coaster that is derby day ticket day. I have always got a ticket either pre or post loyalty so have not been disadvantaged but it still p's me off about the amount of time wasted and my mates missing tickets despite going to more away games than me

[Keith_M]

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Will the remit include some form of Loyalty Scheme. If not there isn't much point imo. You may be able to get better than the appalling eticketing offering and just as bad telephone service but it will end up with a lottery and huge numbers of fans wasting their time. Time is quite important to many of us and most of us would like to avoid the emotional roller coaster that is derby day ticket day. I have always got a ticket either pre or post loyalty so have not been disadvantaged but it still p's me off about the amount of time wasted and my mates missing tickets despite going to more away games than me

With such strong views, you really should go to the meeting.

[wookie70]

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With such strong views, you really should go to the meeting.

i was hoping to get an answer to whether Loyalty Points will be included in discussions. If they are then I would consider it. If not then then club have already partially made their mind up and decided loyalty and supporter's views are secondary and business is what comes first. No point going imo unless there is an open discussion to include all options for ticketing.

[Dancehibs]

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i was hoping to get an answer to whether Loyalty Points will be included in discussions. If they are then I would consider it. If not then then club have already partially made their mind up and decided loyalty and supporter's views are secondary and business is what comes first. No point going imo unless there is an open discussion to include all options for ticketing.

Bombard Dempster saying not buying season ticket next year if LP isn’t the installed. That approach worked last time, when it was scrapped

[GreenCastle]

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Looks like there's something brewing at last.



From the wording it looks like they might be drawing from existing Working Together members (for want of a better description) but there are few on here who always have an opinion on ticketing who should consider getting involved.

Could they look at the catering the PA system / tannoy also to help improve match day experience ?

[Ozyhibby]

Whatever is decided with regards to a loyalty point system it would be good for the club to let it be known how much it costs and if they expect it to result in lower season ticket sales. That way people’s opinions one way or another would be more informed.


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[Iggy Pope]

I’d like to get involved (particularly if Away attendees and some points system are on the agenda) but 6pm on a Monday night is too tight for me.
I will be at the AGM on Wednesday though.

[Danderhall Hibs]

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Whatever is decided with regards to a loyalty point system it would be good for the club to let it be known how much it costs and if they expect it to result in lower season ticket sales. That way people’s opinions one way or another would be more informed.


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I’m sure Hearts could tell us - they run theirs quite successfully. Maybe just a better communication up front would lessen the costs - I’ve yet to hear a Hearts fan that doesn’t understand how it works.

[PatHead]

The meeting is about all ticketing matters. It is not a one off meeting so do not expect a resolution on the day.

It will take about 5-6 weeks of meetings and commitment from the fans involved. I doubt a perfect solution will be found so please don’t have a go at anyone who has tried and given up their time trying to get one.

[Billy Whizz]

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The meeting is about all ticketing matters. It is not a one off meeting so do not expect a resolution on the day.

It will take about 5-6 weeks of meetings and commitment from the fans involved. I doubt a perfect solution will be found so please don’t have a go at anyone who has tried and given up their time trying to get one.

I’d have liked to attend too, but 2 of the few 3 weeks it’s on, we have Development games in the afternoon at Kilmarnock

[Danderhall Hibs]

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The meeting is about all ticketing matters. It is not a one off meeting so do not expect a resolution on the day.

It will take about 5-6 weeks of meetings and commitment from the fans involved. I doubt a perfect solution will be found so please don’t have a go at anyone who has tried and given up their time trying to get one.

Correct. Hopefully there’s a good turnout otherwise I suspect the club might say everyone’s happy with the arrangements as they are.

[Ozyhibby]

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Correct. Hopefully there’s a good turnout otherwise I suspect the club might say everyone’s happy with the arrangements as they are.

I doubt that will be an issue. The working together group designed the last LP system and are keen to see it back. That’s not a dig btw.
Whatever is decided needs communicated properly though.


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[Skol]

Where was this message published ?

It would be nice to have some engagement from the fans reps on this.

[Danderhall Hibs]

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Where was this message published ?

It would be nice to have some engagement from the fans reps on this.

I got an email - think I’m on the mailing list from a few years ago.

[marinello59]

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I doubt that will be an issue. The working together group designed the last LP system and are keen to see it back. That’s not a dig btw.
Whatever is decided needs communicated properly though.


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When loyalty points were initially discussed on here it was with a view to rewarding walk up supporters at ER who were spending money at our own club but got no ticket priorities. They were totallly ignored. Hopefully somebody speaks up for them this time.

[Danderhall Hibs]

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I doubt that will be an issue. The working together group designed the last LP system and are keen to see it back. That’s not a dig btw.
Whatever is decided needs communicated properly though.


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Correct - communication is vital so folk understand it and aren’t pestering the club.

[Ken]

1. Get the loyalty points back for next season. Keep it very simple (like Hearts’)

If they can’t do 1. they need to get the ‘queuing’ on the ticketing system fixed. People were trying to get tickets at the back of 12 and never but others logged in after 2pm and got seats together. Clearly doesn’t work.

Having the LP back in place would solve most of the queuing issues


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[marinello59]

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1. Get the loyalty points back for next season. Keep it very simple (like Hearts’)

If they can’t do 1. they need to get the ‘queuing’ on the ticketing system fixed. People were trying to get tickets at the back of 12 and never but others logged in after 2pm and got seats together. Clearly doesn’t work.

Having the LP back in place would solve most of the queuing issues


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Today wasn’t a distribution problem, it was a major techical **** up. The last couple of sales at Tynie went relatively smoothly compared to today.

[wookie70]

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Today wasn’t a distribution problem, it was a major techical **** up. The last couple of sales at Tynie went relatively smoothly compared to today.

Depends on your view of smoothly. Every time I have went to get tickets via eticketing when you log in appears to be irrelevant to when you are served. It is akin to walking up to the front of the queue at Tesco the minute you are finished shopping while others are held at the back waiting for an opportunity to join the queue regardless of when they finished their shopping. The system is appalling when at its best

[marinello59]

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Depends on your view of smoothly. Every time I have went to get tickets via eticketing when you log in appears to be irrelevant to when you are served. It is akin to walking up to the front of the queue at Tesco the minute you are finished shopping while others are held at the back waiting for an opportunity to join the queue regardless of when they finished their shopping. The system is appalling when at its best

I have had to use online ticketing for longer than most due to my location , physical queuing was not an option. It has always worked much better than today. I’m an old man so I guess I’m a bit more patient about waiting to get served. Some were throwing tantrums at 12:20 today.

[wookie70]

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I have had to use online ticketing for longer than most due to my location , physical queuing was not an option. It has always worked much better than today. I’m an old man so I guess I’m a bit more patient about waiting to get served. Some were throwing tantrums at 12:20 today.

Do you work, work set hours or are you able to work flexibly. Time is as precious a commodity as I can think of along with health so the club consistently wasting my time is not to my liking. I'm lucky I can usually find the time to get online and have always got a ticket but the system just doesn't make sense.

I imagine lots of fans gave up lunch hours for nothing today as they have done many times in the past. At least queuing was an understandable system.

[Dancehibs]

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Looks like there's something brewing at last.



From the wording it looks like they might be drawing from existing Working Together members (for want of a better description) but there are few on here who always have an opinion on ticketing who should consider getting involved.

Publicity stunt to take heat off at AGM. Fans were trying n this before have been invited back. They wanted loyalty scheme. Have been told loyalty scheme isn’t coming back. Wasting time. Club surely no how to improve current e ticket system

[PatHead]

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Publicity stunt to take heat off at AGM. Fans were trying n this before have been invited back. They wanted loyalty scheme. Have been told loyalty scheme isn’t coming back. Wasting time. Club surely no how to improve current e ticket system

That is just pure and utter *****. The AGM is nothing to do with loyalty points and no “one” will be hiding from it.

It may be no loyalty scheme gets brought back but that will be raised whether Laura, Tracey or anyone else objected. It is important that all avenues are looked into and if they are discounted there is a valid reason for it.

[Dancehibs]

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That is just pure and utter *****. The AGM is nothing to do with loyalty points and no “one” will be hiding from it.

It may be no loyalty scheme gets brought back but that will be raised whether Laura, Tracey or anyone else objected. It is important that all avenues are looked into and if they are discounted there is a valid reason for it.

You trying to keep in with Dempster so you can sit as a fans director. The AGM can be anything a shareholder wants it to be.

[CropleyWasGod]

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You trying to keep in with Dempster so you can sit as a fans director. The AGM can be anything a shareholder wants it to be.

Does LD choose the fans' reps now?

That should be fun......

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[PatHead]

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You trying to keep in with Dempster so you can sit as a fans director. The AGM can be anything a shareholder wants it to be.

Once again talking through your backside. I have no intention of being a fans representative now or the foreseeable future. Unless you know better of course.

If you want it included in the agm you should have got in touch ages ago to get it included in the agenda.

Finally Leeann has no input as to whom would be voted on to the board. Maybe you should think before you post.

[Scotty Leither]

Which Director's brief covers ticketing?

They should head up the WT meeting and not stick one of the fans reps up front to take the flak.

Leading from the front, and all that.

[Danderhall Hibs]

Tracey (fan director) says on twitter that this group will not be discussing LP coming back but a group to review ticketing.