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View Poll Results: Loyalty points?

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  • Yes

    97 64.24%
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Thread: Loyalty Points

  1. #361
    Quote Originally Posted by GlesgaeHibby View Post
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    Why would they stop? Surely the ST gets the most loyalty points. Then those that have ST's that go to away games regularly are in prime position for tickets, before opening it up to ST's. I can't see many objecting to the below priority order:


    1. ST Holders that regularly go to away games
    2. ST holders
    3. Regular attenders at games (any combination of home/away defined by a set number of points)
    4. Occasional attenders at games
    5. General sale
    Can’t see many objecting? It’s more or less how it was set up and got scrapped due to folk greeting about it and because it apparently devalued the season ticket.


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  3. #362
    Quote Originally Posted by B.H.F.C View Post
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    Can’t see many objecting? It’s more or less how it was set up and got scrapped due to folk greeting about it and because it apparently devalued the season ticket.
    People were complaining that money spent buying merchandise from Club Store made them more loyal than HSL contributors.
    People complained about the split off points levels (one guy on here threatened to not renew 3 STs because he missed one cut off tranche by 1 point!!!!

    LP was great way for an organised tickets distribution method that Club could handle efficiently.

    Now we're left with a mad scramble for thousands of fans all trying to get tickets at the same time with a system that cannot handle the numbers

    🙄
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    It's Liam Henderson to deliver......

  4. #363
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    Quote Originally Posted by Tynie01011973 View Post
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    People were complaining that money spent buying merchandise from Club Store made them more loyal than HSL contributors.
    People complained about the split off points levels (one guy on here threatened to not renew 3 STs because he missed one cut off tranche by 1 point!!!!

    LP was great way for an organised tickets distribution method that Club could handle efficiently.

    Now we're left with a mad scramble for thousands of fans all trying to get tickets at the same time with a system that cannot handle the numbers

    🙄
    Also, gave HSL points but not individual shareholders. Was a total f up

  5. #364
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    Quote Originally Posted by Diclonius View Post
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    Loyalty points?
    Even the word has a horrible connotation for me, sevco spring to mind.

  6. #365
    @hibs.net private member The Spaceman's Avatar
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    No from me as I have managed to get to the past 3 games at Tynecastle and managed the 2-1 win at Ibrox last season. System causes me no issues

  7. #366
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    Looks like a tight poll

  8. #367
    @hibs.net private member Hermit Crab's Avatar
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    Surprised the poll is so tight! AST holder voting yes by the way.

  9. #368
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    What about a loyalty/attendance scheme being for the good of the playing side. It is often said that running out to a big support is like a 12th man. We had a scheme that encouraged me to go to more away games to guarantee a ticket to the premium games. There were a few games I missed the points because I paid at the gate but I knew the rules and a few more games I didn't fancy where I made the effort to make sure my tally was keeping up with what I thought I would need.

    The scheme therefore, at least in my case, gave another voice to the songs, on occasion, and presumably a small gain to the atmosphere. Is it not worth a loyalty scheme to get as many fans at the less attractive away games and thus gain as big an advantage as we can.

  10. #369
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    There is currently a poll on twitter asking the same question with over 1000 votes sitting at 82% - 18% in favour of loyalty points.

    Obviously not conclusive but it gives a greater insight into the debate than 35 votes on here

  11. #370
    @hibs.net private member Hermit Crab's Avatar
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    Quote Originally Posted by My_Wife_Camille View Post
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    There is currently a poll on twitter asking the same question with over 1000 votes sitting at 82% - 18% in favour of loyalty points.

    Obviously not conclusive but it gives a greater insight into the debate than 35 votes on here

    Funny how its almost neck in neck here. Undercovers at the lash?

  12. #371
    ADMIN marinello59's Avatar
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    Unhappy

    Quote Originally Posted by Hermit Crab View Post
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    Funny how its almost neck in neck here. Undercovers at the lash?
    Given the sheer numbers on here compared to other places that’s unlikely. I’m guessing the figures will shift a bit on here but the loud angry voices on either side will tend to be countered by the silent majority who sit in the middle ground.
    When we had loyalty points the loudest voices were from those who wanted them scrapped. It’s the opposite now.
    Every gimmick hungry yob,
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  13. #372
    Testimonial Due Bobby's Cinema's Avatar
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    Think the points should be brought back.

    The main thing is that the bands needs to be clearly defined well in advance, so everyone knows how it works and can have no complaints. The problem was it was changing game by game.

    I remember going to Livingston midweek to make sure I have the points for cup semi/final tickets 'guarantee yourself final tickets reaching 90pts', and then Hibs changed the goalposts.
    After attending around 20+ league games as a walkup during the season with the LP system, was thrown into the mix with the entire database.
    That was outrageous, just about over it now and where it all went downhill

  14. #373
    @hibs.net private member Ringothedog's Avatar
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    Just put this on another thread

    I would go for a hybrid AST/loyalty points scheme. Our lowest seat availability is Ibrox(approx 900 tickets)so I would go for -
    AST - get 300
    Loyalty Points- 300 to the highest loyalty Points excluding AST members
    Season ticket holders-300 excluding the above categories
    General sale- for any tickets left
    The amount of tickets available to the 2nd, 3rd and 4th categories would change depending on the amount of tickets available for each away game. I would certainly try to have at least 33% available for the 3rd category

  15. #374
    @hibs.net private member Hermit Crab's Avatar
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    Quote Originally Posted by marinello59 View Post
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    Given the sheer numbers on here compared to other places that’s unlikely. I’m guessing the figures will shift a bit on here but the loud angry voices on either side will tend to be countered by the silent majority who sit in the middle ground.
    When we had loyalty points the loudest voices were from those who wanted them scrapped. It’s the opposite now.

    I never wanted it scrapped, just modified so it was manageable. Think its a great thing that should certainly be reconsidered by the club.

  16. #375
    @hibs.net private member LaMotta's Avatar
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    Quote Originally Posted by The Spaceman View Post
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    No from me as I have managed to get to the past 3 games at Tynecastle and managed the 2-1 win at Ibrox last season. System causes me no issues
    You are like a Roulette player who has won 4 times in a row at the casino and thinks he is an expert gambler

  17. #376
    Quote Originally Posted by Victor Park View Post
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    You are like a Roulette player who has won 4 times in a row at the casino and thinks he is an expert gambler
    I suspect he is a young person who is savvy with computers which allows him to tilt the odds in his favour over all the old codgers on here like me.

  18. #377
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    Any system introduced needs to be Attendance Points. Drop the word Loyalty from all discussions as it gives a false title/impression of what the purpose of a points scheme would be.
    Start it from next season:
    50 points per ST card held in 2018/19, 2017/18, 2016/17.
    50 points for renewing ST for 2019/20.
    30 points for AST holders for 2018/19.
    30 points for renewing AST for 2019/20.
    1 point awarded to all ST holders outwith AST holders for tickets purchased via Hibs for away games during season 2018/19 (I know folk will have paid at the gate but only way to capture attendance at start of system).
    1 point awarded per ST holder for all home game tickets purchased outside what their ST covers, excl friendlies, for same seasons as above.

    If you’re a walk up then you need to wait till any general sale. This way the ST keeps the value and it’s small ‘privaledges’ for right to purchase away tickets.

    Roll points over every 4 seasons. So at the end of season 2019/20, the points gained in season 16/17 would drop off.

    Basic plan above. Could be written into a macro to take the information from the database and put it into excel to calculate points. Everytime you open the spreadsheet, the list updates. Surely someone at Hibs can write a macro or at least google how to do it.

    Edit; I’m an AST so doesn’t effect me at the moment personally, but we all know the pain of trying to get tickets online.
    Last edited by Col_0762; 18-10-2018 at 05:18 AM.

  19. #378
    It’s clear as day that some kind of revamp to the system needs to go in place to sort it out, because the current one has so many flaws in it.

    AFAIK, the process as it stands was brought in because Hibs didn’t want people queuing overnight and for some bizarre reason thought the allocation/sale of away tickets somehow stopped people from buying seasons tickets for our home games. The first one I get but the second one is bonkers, and I can’t fathom why anyone wouldn’t buy a season for home games because there was a loyalty points system for games atIbrox or Tynecastle. Maybe that’s just me though.

    So because of that, we’re all left trying to negotiate an online scramble that isnt fit for purpose. It kicks people out and freezes for no reason, the queue thing is an absolute misnomer because you can log in later and get ‘served’ quicker at random, and in short causes nothing but frustration for the vast majority of users.

    Yet Hibs still steadfastly refuse to address it. That’s not any kind of customer service or putting the fans first.

    (and all of that from someone who has managed to get a ticket most times for those games, so no sour grapes from me on that front)

  20. #379
    ADMIN marinello59's Avatar
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    Quote Originally Posted by Hermit Crab View Post
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    I never wanted it scrapped, just modified so it was manageable. Think its a great thing that should certainly be reconsidered by the club.
    I agree, it does need to be looked at again. No matter what the club do though a large vocal group will not be happy.
    Every gimmick hungry yob,
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  21. #380
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    Quote Originally Posted by HFCEighteen75 View Post
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    I'm sorry, but this is either accidentally wrong or wilful fabrication. There are virtually no threads at all on Kickback that grumble about loyalty points, most fans recognise that if they don't have enough points for the away end at Easter Road then that's on them for not having collected enough points over the last season or three.

    Hearts' system works great, we need to copy it immediately.
    People moan when a new system is implemented. If we do exactly as Hearts do then people will moan now, give it a couple of years and it'll be the accepted norm.

  22. #381
    Quote Originally Posted by Hermit Crab View Post
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    Surprised the poll is so tight! AST holder voting yes by the way.
    Hermit u never said u had an away ST before??

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  23. #382
    @hibs.net private member Speedy's Avatar
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    Quote Originally Posted by Col_0762 View Post
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    Any system introduced needs to be Attendance Points. Drop the word Loyalty from all discussions as it gives a false title/impression of what the purpose of a points scheme would be.
    Start it from next season:
    50 points per ST card held in 2018/19, 2017/18, 2016/17.
    50 points for renewing ST for 2019/20.
    30 points for AST holders for 2018/19.
    30 points for renewing AST for 2019/20.
    1 point awarded to all ST holders outwith AST holders for tickets purchased via Hibs for away games during season 2018/19 (I know folk will have paid at the gate but only way to capture attendance at start of system).
    1 point awarded per ST holder for all home game tickets purchased outside what their ST covers, excl friendlies, for same seasons as above.

    If you’re a walk up then you need to wait till any general sale. This way the ST keeps the value and it’s small ‘privaledges’ for right to purchase away tickets.

    Roll points over every 4 seasons. So at the end of season 2019/20, the points gained in season 16/17 would drop off.

    Basic plan above. Could be written into a macro to take the information from the database and put it into excel to calculate points. Everytime you open the spreadsheet, the list updates. Surely someone at Hibs can write a macro or at least google how to do it.

    Edit; I’m an AST so doesn’t effect me at the moment personally, but we all know the pain of trying to get tickets online.
    You'd still get people moaning that it devalues the season ticket/costs too much.

    And judging by the complaints about thw FF lower you'll probably get people moaning that non attendees are getting 'attendance points'.

    The hardest bit is trying to please the masses, in hindsight the best time to implement a system with minimal hassle would have been when we were crap and had no scramble for tickets.

  24. #383
    Spot on mate and I don't go to neither Parkhead or Ibrox and never overly fussed about Tiny neither - though I do attend all other away games.

    So again like you it's not really a personal issue for me but the current system is a complete and utter farce.

    It's Dempsters one big failing so far at Hibs and it's something she really needs to address asap

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  25. #384
    @hibs.net private member Kojock's Avatar
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    Quote Originally Posted by marinello59 View Post
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    I agree, it does need to be looked at again. No matter what the club do though a large vocal group will not be happy.
    It's simple the folk who go to the majority of away games think they (and quite rightly so) should not miss out on tickets for the so called big 3, want a loyalty system introduced. The folk who don't go to many, if any away games but still fancy a trip to Tynecastle don't want a loyalty points system introduced.

  26. #385
    ADMIN marinello59's Avatar
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    Quote Originally Posted by Kojock View Post
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    It's simple the folk who go to the majority of away games think they (and quite rightly so) should not miss out on tickets for the so called big 3, want a loyalty system introduced. The folk who don't go to many, if any away games but still fancy a trip to Tynecastle don't want a loyalty points system introduced.
    So the vast majority of fans don't want a loyalty points system introduced then? Case closed?
    Every gimmick hungry yob,
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    Grabs the mic to tell us,
    He'll die before he's sold.

  27. #386
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    I personally thought the away season ticket was a good solution to this - folk who go week in/week out on that scheme will have got a ticket for Tiny no bother, without (AFAIK) needing to go online to buy it etc.

    I would think that the away season ticket holders are the ones who would fill the highest number of loyalty points anyway, and then the next tier would be those that go to some, but not all, away games, in which case I'm not convinved there's a massive case for them to be prioritised over season ticket holders necessarily.
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  28. #387
    @hibs.net private member LaMotta's Avatar
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    Quote Originally Posted by The Spaceman View Post
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    No from me as I have managed to get to the past 3 games at Tynecastle and managed the 2-1 win at Ibrox last season. System causes me no issues
    Quote Originally Posted by CMurdoch View Post
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    I suspect he is a young person who is savvy with computers which allows him to tilt the odds in his favour over all the old codgers on here like me.

    Nah not buying that. Me and others I know have used various wifi connections, laptops, desktops, tablets and phones, using a variety of different browsers, logging in at lots of different times, sometimes refreshing pages other times not.

    There's no technique to it.

  29. #388
    Quote Originally Posted by Victor Park View Post
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    Nah not buying that. Me and others I know have used various wifi connections, laptops, desktops, tablets and phones, using a variety of different browsers, logging in at lots of different times, sometimes refreshing pages other times not.

    There's no technique to it.
    I might be wrong here but I thought that there were something like 20 ‘queues’

    You join one of those queues and are dependant on how quickly or slowly the folk in front of you go. You could be in a queue with folk only getting a single ticket or in one where folk are getting 4 and take their full allocated time to purchase

    So, yes, a lottery

  30. #389
    Professional thread starter Diclonius's Avatar
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    Quote Originally Posted by Kojock View Post
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    It's simple the folk who go to the majority of away games think they (and quite rightly so) should not miss out on tickets for the so called big 3, want a loyalty system introduced. The folk who don't go to many, if any away games but still fancy a trip to Tynecastle don't want a loyalty points system introduced.
    A loyalty points system would also give more incentive for fans to go to less "fashionable" away games. I go to less than I did in previous seasons but would try and attend a few more if it bumped me up in the queue for tickets at Tynecastle.

  31. #390
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    Quote Originally Posted by matty_f View Post
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    I personally thought the away season ticket was a good solution to this - folk who go week in/week out on that scheme will have got a ticket for Tiny no bother, without (AFAIK) needing to go online to buy it etc.

    I would think that the away season ticket holders are the ones who would fill the highest number of loyalty points anyway, and then the next tier would be those that go to some, but not all, away games, in which case I'm not convinved there's a massive case for them to be prioritised over season ticket holders necessarily.
    That’s what I thought. The away season ticket is a great deal for those who travel regularly and I have no objection to it being extended if need be.
    Get an away season ticket and be guaranteed a Tynecastle ticket. Don’t get one and you take your chances with the home season ticket holders. Very simple formula. Very little admin and very little scope for complaints which means cheap for Hibs to run.


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