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  1. #1
    the mild mannered janitor Last Minute's Avatar
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    Catering at Easter Road

    just before half time we bought 2 pies and a coffee, got to our seat to find the Pies brick hard and I mean break hard. I could not even break the crust with my fingers. Took them back and the girl said sorry I'll check the ovens for 2 softer ones. She checked all 3 ovens and all the pies were the same brick hard as they have been in the ovens too long. She give us our moneys back. During the 2nd half a guy just along from us was trying to eat a pie and was saying its brick hard, told him to take it back which he did. I went down to see how he got on and the catering manageress was there. I explained what had happed and told her about the catering here and all she said was it was Hibs Management that tell them when to put the ovens on and off. I told her this was absolutely nonsense and walked away. I'm so surprised there is not a lot of fans here complaining today as when she checked the ovens for me at half time all the pies were brick hard. When are the Fans Reps going to do something about this? we keep complaining about this and they say they will look into it but nothing happens. must be the Worst Catering in Scotland.

    Anyone else have any problems with the quality of food on Saturday at the game.


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  3. #2
    @hibs.net private member Kojock's Avatar
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    Tracey Smith was asking fans who had a poor catering experience on Saturday to email her.

    Here’s the FB post
    Not the first pie complaint I’ve had today. Can anyone who had a pie or any food that wasn’t to a certain standard please email me the details at tsmith@hibernianfc.co.uk

  4. #3
    @hibs.net private member Fife-Hibee's Avatar
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    Stopped buying it years ago for the same reason ! So nothing has changed since then! Do the sensible thing like many others and buy something before you get to the ground !

  5. #4
    Coaching Staff Ronniekirk's Avatar
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    They had run out of Pies in the East by the time I got to the front of the Que so they must of went down well there

  6. #5
    @hibs.net private member Carheenlea's Avatar
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    The worst catering experienced I’ve had at Easter Road is a steak pie occasionally falling to bits in the tin foil, which I can live with, but other than that I’be never had anything to complain too much about. No better or worse than any other ground in Scotland for me, Dunfermline excepted.

  7. #6
    the mild mannered janitor Last Minute's Avatar
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    if you do have a complaint about the food at Easter road can we all email tsmith@hibernian.co.uk . Its not right that the catering department just keep churning out this rubbish and we just put up with it. The quality is a joke and I know many say just don't buy it or get something from a baker etc before the game, why should we. Match day at the football has always been about a pie and Bovril at half time while enjoying the football. Why don't they use the pies we get served at hospitality upstairs ? . oh no they have lovely cooked at the correct temperature steak and gravy pies, not the brick hard roasting hot burnt day crap we get.

  8. #7
    First Team Breakthrough portyfelly's Avatar
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    Not good product

    Its the product on sale not the staff serving.
    I have always found the staff do best they can. The product on offer is not good. Worst product with biggest margin

  9. #8
    the mild mannered janitor Last Minute's Avatar
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    Quote Originally Posted by portyfelly View Post
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    Its the product on sale not the staff serving.
    I have always found the staff do best they can. The product on offer is not good. Worst product with biggest margin
    Spot on, can we all email Tracey the fans rep at tsmith@hibernian.co.uk and let her know so she can pass this on. We all take time to post on here so please just take a couple of minutes and email Tracey.

  10. #9
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    Quote Originally Posted by Last Minute View Post
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    if you do have a complaint about the food at Easter road can we all email tsmith@hibernian.co.uk . Its not right that the catering department just keep churning out this rubbish and we just put up with it. The quality is a joke and I know many say just don't buy it or get something from a baker etc before the game, why should we. Match day at the football has always been about a pie and Bovril at half time while enjoying the football. Why don't they use the pies we get served at hospitality upstairs ? . oh no they have lovely cooked at the correct temperature steak and gravy pies, not the brick hard roasting hot burnt day crap we get.
    If match day has always been about pie and Bovril,why did you buy pie & coffee ?

    The plot thickens hmmm.

  11. #10
    Coaching Staff MWHIBBIES's Avatar
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    Quote Originally Posted by Last Minute View Post
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    if you do have a complaint about the food at Easter road can we all email tsmith@hibernian.co.uk . Its not right that the catering department just keep churning out this rubbish and we just put up with it. The quality is a joke and I know many say just don't buy it or get something from a baker etc before the game, why should we. Match day at the football has always been about a pie and Bovril at half time while enjoying the football. Why don't they use the pies we get served at hospitality upstairs ? . oh no they have lovely cooked at the correct temperature steak and gravy pies, not the brick hard roasting hot burnt day crap we get.
    Match day is about watching the team, not pies.

  12. #11
    Coaching Staff NAE NOOKIE's Avatar
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    There seems to be a big staff turnover, which though hardly surprising probably doesn't help things. I always buy a steak pie and a Bovril before kick off and for the first time I can remember my pie was cold on Saturday.

    Its not unusual for my steak pie to become a mince pie between the stall and my seat and one time my Bovril turned into a coffee … I hate coffee and nearly spat my first sip all over the guy in front of me They do seem to have solved the problem of the pies sticking to the foil though, which was usually the norm.

    I don't think the catering is as bad as is sometimes made out …. but lets face it, at £5.10 for a pie and Bovril it could be better, I doubt I would be prepared to pay as much as that in a café and I do think the club should recognise folk tolerate the pricing because they support the club, not because they think what they are buying is good value.

  13. #12
    the mild mannered janitor Last Minute's Avatar
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    Quote Originally Posted by JimboHibs View Post
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    If match day has always been about pie and Bovril,why did you buy pie & coffee ?

    The plot thickens hmmm.
    Cos they had no Bovril left...

  14. #13
    @hibs.net private member J-C's Avatar
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    The only thing I'll buy is a bovril in the colder months, the rest is over priced tasteless guff, coffee tastes like dishwater and the food is disgusting for the prices.

  15. #14
    @hibs.net private member Hibbyradge's Avatar
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    Quote Originally Posted by MWHIBBIES View Post
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    Match day is about watching the team, not pies.
    Match day is about watching the pies.i call it pie day.

    Mind you, I've been calling every day pie day for a while now.
    Buy nothing online unless you check for free cashback here first. I've already earned £1,789.68!



  16. #15
    Testimonial Due Since90+2's Avatar
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    Baynes on Easter Road scotch pies are quality and only £1.05. Half price of Easter Road and far better quality.

  17. #16
    The pies really aren't great but it never bothered me that much until I started regularly going to away games and seeing the difference.
    St Mirren last week being an example where the pricing was far cheaper with a good meal deal type option for kids

    Sent from my SM-G950F using Tapatalk

  18. #17
    @hibs.net private member Jamesie's Avatar
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    Never had a problem with a chicken curry pie.

  19. #18
    @hibs.net private member Pete's Avatar
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    Excuse my ignorance but how does this arrangement work? Do Hibs outsource this or is it all done in-house?

    Do Hibs charge an external company a flat fee? How are the profits divided up?

    It’s handy to know these things. Maybe the solutions that would ease queues and cost less for the fans wouldn’t be satisfactory for some i.e. those who see this as primarily a revenue stream.

  20. #19
    Lidle on easter road, 2xsweet chilli pizza things £1 and can of coke 80p... way better quality...pies are rank at ground and £2.50 for a cup of tea....

  21. #20
    Testimonial Due Weststandwanab's Avatar
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    Quote Originally Posted by JimboHibs View Post
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    If match day has always been about pie and Bovril,why did you buy pie & coffee ?

    The plot thickens hmmm.
    If only the bovirl did likewise

  22. #21
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    It so simple to get right. And a huge missed opportunity for Hibs.

  23. #22
    Remember Alloa pie on s roll. Sure it was two quid.

  24. #23
    Quote Originally Posted by underscore View Post
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    It so simple to get right. And a huge missed opportunity for Hibs.
    I really can’t understand how in this day and age, with so many imaginative contractors in catering, that they can contrive to make it so horrible. It really is perversely impressive. All I can think off is that a football match is perceived off a place - a little like a funeral - where you are expected to eat ***** food you normally wouldn’t go near.

    Time for a real revolution here, I think.

  25. #24
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    Quote Originally Posted by Last Minute View Post
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    just before half time we bought 2 pies and a coffee, got to our seat to find the Pies brick hard and I mean break hard. I could not even break the crust with my fingers. Took them back and the girl said sorry I'll check the ovens for 2 softer ones. She checked all 3 ovens and all the pies were the same brick hard as they have been in the ovens too long. She give us our moneys back. During the 2nd half a guy just along from us was trying to eat a pie and was saying its brick hard, told him to take it back which he did. I went down to see how he got on and the catering manageress was there. I explained what had happed and told her about the catering here and all she said was it was Hibs Management that tell them when to put the ovens on and off. I told her this was absolutely nonsense and walked away. I'm so surprised there is not a lot of fans here complaining today as when she checked the ovens for me at half time all the pies were brick hard. When are the Fans Reps going to do something about this? we keep complaining about this and they say they will look into it but nothing happens. must be the Worst Catering in Scotland.

    Anyone else have any problems with the quality of food on Saturday at the game.
    You could possibly be the person that I saw taking them back west lower. After seeing this I don't know why I did but I ended up buying a mince pie and had the same problem couldn't be bothered taking it back as I was with my 4 year old boy and would have to take him back down with me. It was like most of the mince had burnt to the bottom of the pie it was solid. I left 5 minuted before half time there was about 8 people in front of me and I still didn't get to my seat until players had came out.

  26. #25
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    Quote Originally Posted by Pete View Post
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    Excuse my ignorance but how does this arrangement work? Do Hibs outsource this or is it all done in-house?

    Do Hibs charge an external company a flat fee? How are the profits divided up?

    It’s handy to know these things. Maybe the solutions that would ease queues and cost less for the fans wouldn’t be satisfactory for some i.e. those who see this as primarily a revenue stream.

    What I know is a few years old. Hibs rent out the kiosks in the ground to a company that specialises in catering for football games etc.

    Hibs receive a monthly fee for the use of the kiosks and the caterer tries to sell pies etc at the highest possible price.

    The hospitality catering in the West stand etc is or was in house ie by staff employed by Hibs directly.

    Thus the in house caterers are closely monitored and the quality is very good. Visiting directors and guests are fed very well indeed.

    If the kiosk sales plummeted then they would do something to correct that, the caterers that is. As long as their mush is bought why bother improving?

  27. #26
    @hibs.net private member Hermit Crab's Avatar
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    The steak pies are of extremely poor quality, the meat used is below par rubbish and usually has big bits of gristle and fatty bits through it.

    The scotch pies are also very poor, the are also full of hard bits but scotch pies are traditionally made with mutton so thats to be expected.

    The "deluxe" curry pie, a little bit larger that the steak and mince pies but still poor quality. little cubes of rubbery chicken, again not a good product.

    All of the above are overpriced by at least £1.50.

    I'd love Hibs to justify the price of the soft drinks, the bags of sweets (£3.50), a slice of pizza which is very popular with the kids and they are something ridiculous like £4 a pop.

    All the food and beverages that are popular with the kids at matches are the most expensive and Hibs know parents will be badgered into buying stuff for the kids at games.

  28. #27
    Coaching Staff One Day Soon's Avatar
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    Quote Originally Posted by Hibbyradge View Post
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    Match day is about watching the pies.i call it pie day.

    Mind you, I've been calling every day pie day for a while now.

    This whole debate is ridiculous. It's as clear as day that the Board are not as ambitious in catering terms as the support. And if the catering staff would try harder it would be a completely different story.

    We need to be competing at the top catering end of the league because there's no doubt we should be a bigger catering club than our history shows.

  29. #28
    @hibs.net private member CropleyWasGod's Avatar
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    Quote Originally Posted by Hermit Crab View Post
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    The steak pies are of extremely poor quality, the meat used is below par rubbish and usually has big bits of gristle and fatty bits through it.

    The scotch pies are also very poor, the are also full of hard bits but scotch pies are traditionally made with mutton so thats to be expected.

    The "deluxe" curry pie, a little bit larger that the steak and mince pies but still poor quality. little cubes of rubbery chicken, again not a good product.

    All of the above are overpriced by at least £1.50.

    [B]I'd love Hibs to justify the price of the soft drinks, [/B]the bags of sweets (£3.50), a slice of pizza which is very popular with the kids and they are something ridiculous like £4 a pop.

    All the food and beverages that are popular with the kids at matches are the most expensive and Hibs know parents will be badgered into buying stuff for the kids at games
    .
    The club don't set the prices.

  30. #29
    Coaching Staff One Day Soon's Avatar
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    Quote Originally Posted by Hermit Crab View Post
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    The steak pies are of extremely poor quality, the meat used is below par rubbish and usually has big bits of gristle and fatty bits through it.

    The scotch pies are also very poor, the are also full of hard bits but scotch pies are traditionally made with mutton so thats to be expected.

    The "deluxe" curry pie, a little bit larger that the steak and mince pies but still poor quality. little cubes of rubbery chicken, again not a good product.

    All of the above are overpriced by at least £1.50.

    I'd love Hibs to justify the price of the soft drinks, the bags of sweets (£3.50), a slice of pizza which is very popular with the kids and they are something ridiculous like £4 a pop.

    All the food and beverages that are popular with the kids at matches are the most expensive and Hibs know parents will be badgered into buying stuff for the kids at games.
    All true I'm sure but there's little excuse for buying overpriced sweets in the ground when they can be bought almost anywhere else in advance for a fraction of the cost.

  31. #30
    @hibs.net private member mutley's Avatar
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    The reasons things won't change at ER is because of the volume that they sell week in - week out. I have to say that I find it very hit and miss, I have some really bad pies and some not so bad (but still very poor in comparison to other places I have had them).

    However, the business model used by who-ever runs the catering, is Supply and Demand. The queues in the East Stand at half time are always massive and the stalls always seem to sell out everything they have. As long as this continues, the quality and prices won't change as from a business point of view, it doesn't need to.

    We could all send in emails everyday complaining, but if what they have sells at the prices they set, why would they change it?

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