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Thread: Official Site: TICKET APOLOGY
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14-08-2018 03:28 PM #2
Interesting.
I know I had a poor experience at the ticket office last week due to the length of time to collect tickets - 40 mins then 30 minutes - staff were fine but not enough and processes wasn't well organised - so for this I welcome the apology.
Hopefully they have learnt and they improve the way tickets are managed at the ticket office for future - even match days - high volumes of people are often in queues.
I wish they would sort out the food at the stadium (prices and lack of quality / options) - crap sound system we have (in the East at least) and do something to improve recycling and rubbish collection during match days - this will improve match day experience.
Still think long term the family section should be lower west and singing section lower behind the goals.
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14-08-2018 03:33 PM #3
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Glad they have dealt with this, does this give any points on the 2018-19 "Statement League"?
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14-08-2018 03:53 PM #5This quote is hidden because you are ignoring this member. Show Quote
Just small things like issuing digital season tickets/individual match day tickets that can go into your wallet on an iPhone like boarding passes do (and whatever the android equivalent is). Would surely cut down on queues at the ticket office as right now you have to go to pick up a ticket or print it and not many people have a printer these days (I realise you can scan it from your phone but that’s not advertised, seems to just be a sort of hack that fans have discovered.
Having contactless only pie stands etc maybe with the touch pads that they use on the London Underground to pay (cash only in this day and age is poor) to try speed up queues. They could maybe even have a vending machine that gets topped up as and when the food is cooked with a contactless payment method?
Maybe even more interactive stuff for the fans - say an app where there’s a list of approved songs that could be voted on by fans before games so that the fans are choosing the music in real time, you can send a message to appear on the scoreboard through it etc.
Problem is that all these things cost money and we don’t really have money to spare to spending on these sort of things I suppose.
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14-08-2018 04:01 PM #6
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Sadly ticket office staff bear the brunt of wrath from the fans. They doing a great job under trying circumstances.
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14-08-2018 04:03 PM #7This quote is hidden because you are ignoring this member. Show Quote
Also agree more could be done to attract fans to the stadium earlier but for some reason we rarely do anything - or is it a Scottish culture thing ?
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14-08-2018 04:14 PM #8
Its good that the club have recognised that there was/has been major issues regarding the sales, collections and entry to the stadium involving tickets. This is basic stuff that should have been right from the start.
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14-08-2018 04:15 PM #9
Great, but what about the St J issues. My tickets arrive yesterday for a game played the day before. I know I wasn't alone in having issues for that game, was a total nightmare trying to communicate with the TO.A refund would be a good start
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14-08-2018 04:19 PM #10This quote is hidden because you are ignoring this member. Show Quote
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14-08-2018 04:20 PM #11This quote is hidden because you are ignoring this member. Show Quote
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14-08-2018 04:27 PM #12This quote is hidden because you are ignoring this member. Show Quote
One simple thing the club could do, is pull a few fans together, and let them see from a “Fans eye view” of how we go about getting our tickets, There are a few simple things we can do. I don’t know how many people I’ve helped on here over the last few weeks, with simple things like where they can find their reserved tickets etc online.
Also anything we can do to get as many home games purchased online, and print at home, save to access card or phone we should be doing, but fan education is key to this as well. Would be interesting to know what % is added to card/print at home v fans picking up actual paper tickets
We also need to look at the structure of when we sell tickets. As an example for the Ross County Cup game, season ticket holders were given until Monday 10am to retain their seat. The TO office was already under pressure selling tickets for other games, and this just added to the problem with fans queuing up, regardless of how well the update has been. Could easily been Wednesday or so
Just my view anyway!
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14-08-2018 04:28 PM #13
The shambles continues. I missed the cut-off for booking my own seat and now I can’t reserve my own seat as it’s in the FF lower. Certainly won’t let me do it online anyway. Looks like our Since1875 friends have played a blinder here. Cheers guys 👍
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14-08-2018 04:30 PM #14
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14-08-2018 04:31 PM #15This quote is hidden because you are ignoring this member. Show Quote
Do see why you're having a dig at since 1875, they done nothing wrong at the time. They bought tickets for an area of the ground that was in the general sale. Even if they hadn't purchased tickets in the lower there is absolutely no guarantee that your seat would still be available as someone may have bought it. You missed the cut off for your own seat, nobody else so you cant blame the SS.
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14-08-2018 04:31 PM #16Originally Posted by Official siteThis quote is hidden because you are ignoring this member. Show Quote
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14-08-2018 04:33 PM #17This quote is hidden because you are ignoring this member. Show Quote
Agree . Heavily populated my hoop.
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14-08-2018 04:36 PM #18This quote is hidden because you are ignoring this member. Show Quote
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14-08-2018 04:37 PM #19
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They emailed me asking why my sons didn't go at all last season when they only missed midweek games.
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14-08-2018 05:03 PM #20
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14-08-2018 05:22 PM #21
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14-08-2018 05:25 PM #22
I remember a few years ago going to Amsterdam Arena and they had a system where you had a prepaid card to purchase food and drink in stadium.
A great idea for younger people don't have to go with cash can use card/phone to tap and pay as is becoming the norm with debit cards and travel cards.
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14-08-2018 06:10 PM #23This quote is hidden because you are ignoring this member. Show Quote
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14-08-2018 07:02 PM #24This quote is hidden because you are ignoring this member. Show Quote
I used to have one for the Allianz Arena. You just top up at machines inside the stadium.
However a much more pressing issue is the time it takes to get served. I think they need to introduce separate tills for people that want pizzas, pies and stuff and let those that just want a drink have a dedicated queue.
Twenty minutes waiting to buy two coffees and a chocolate bar last week.
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14-08-2018 07:02 PM #25This quote is hidden because you are ignoring this member. Show Quote
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14-08-2018 07:05 PM #26This quote is hidden because you are ignoring this member. Show Quote
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14-08-2018 07:15 PM #27
I phoned the ticket office to ask for a replacement season ticket three weeks ago. Was told it would be sent out. Still waiting. Guess i’ll Just have to go in and pick it up.
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14-08-2018 07:18 PM #28
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14-08-2018 07:39 PM #29
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Can only imagine its due to the singing section tbf.
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14-08-2018 08:21 PM #30This quote is hidden because you are ignoring this member. Show Quote
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