Don’t even go there. Couple of seasons back I got served by a young guy, must have been a foreign exchange student or something as it was a saga trying to pay and recieve my change. To add insult to injury I ordered a coke and he tried to put a Bovril lid on my coke, he was adamant this was going to fit even after I told him not to worry. Eventually he concededThis quote is hidden because you are ignoring this member. Show Quote
The training the staff recieve from what I’ve experienced as a customer is nothing short of abysmal
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Thread: Catering at ER
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13-07-2018 07:07 PM #91
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13-07-2018 07:11 PM #92This quote is hidden because you are ignoring this member. Show Quote
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13-07-2018 07:13 PM #93
The food at ER is garbage and the service is nearly always incredibly slow.
I had thought the club were supposed to be doing something about this but it appears nothing's changed.
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13-07-2018 07:24 PM #94This quote is hidden because you are ignoring this member. Show Quote
Like I said in the OP the catering was supposed to have been replaced by now but it appears to have slipped under the radar.
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14-07-2018 07:45 AM #96This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 07:46 AM #97This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 07:46 AM #98
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I'd imagine for many of the staff the other night would have been their first time, maybe second. I'd be happy to give them a bit of slack while they settle in.
As for the 'food' it's had so many second chances. The Working Together type groups have been bringing up [sic] (lol) the food since before Leeanns days and it still seems to be as bad, or worse!
Hibs are fully aware of all the problems, their supporters feelings mentioned here and have been for 7 or 8 years or more. The hierarchy at the club now have performed miracles the past few years transforming a failing club into a very successful club. It surely can't be beyond their abilities to arrange for a hot edible pie to be served effectively at a reasonable cost.
Having said that there's been invitations to supporters to discuss food issues pre match on at least a couple of occasions ... and no-one turned up!Space to let
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14-07-2018 07:48 AM #99
If they had a manager on the floor things would probably improve a lot. The kids working there clearly aren’t trained properly. The pies would no doubt be fine if they were cooked at the right temperature and weren’t pulled out the oven early because it’s busy.
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14-07-2018 07:59 AM #100This quote is hidden because you are ignoring this member. Show Quote
You've no idea how many times I've been standing for ages, in a very short queue, to hear "it's only his/her first day". That's in the middle of the season, so there seems to be a serious problem with staff turnover.
I woudln't get your hopes up too much of an improvement as we get further into the season.
Don't get me wrong, I have a lot of sympathy for these young kids struggling with a new job, but the high turnover needs to be looked at.Last edited by Keith_M; 14-07-2018 at 08:02 AM.
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14-07-2018 08:00 AM #101
Back in the old days, the choice was a mutton pie and tea or oxo.
Not too difficult to mess up.
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14-07-2018 08:21 AM #102This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 08:41 AM #104This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 08:47 AM #105This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 08:48 AM #106This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 08:59 AM #107This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 09:27 AM #108This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 11:44 AM #110
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14-07-2018 01:54 PM #112
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Hi,
Thanks for everyone’s comments.
Just wanted to let you know that this thread has been passed to the catering company and they have been asked to improve on the issues raised.
As improvements can be gradual it would be good to get your feedback again at the end of August where we will have by then had another 3 Home games.
Thanks again
Tracey & Frank
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14-07-2018 02:02 PM #113This quote is hidden because you are ignoring this member. Show Quote
I can assure you Bains at Stenhouse Cross do steak pies.
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14-07-2018 02:55 PM #114This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 03:30 PM #115
Does anyone remember a spell in 1995, right after the opening of the North and South stands, when the catering was top notch? I remember a wide menu - fish and chips, curries, baked potatoes etc - being available from the catering outlets in the North!
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14-07-2018 03:34 PM #116
They should bring back the popcorn we had in the late 90s.
Less talk, more gifs. 21.05.16
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14-07-2018 03:44 PM #117
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14-07-2018 03:52 PM #118This quote is hidden because you are ignoring this member. Show Quote
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14-07-2018 03:55 PM #119
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Totally understand your frustrations. I take my kids along to games as well so completely understand the expense we as parents have on a match day.
The company who do the catering are still under contract. The feedback is always welcomed and will continue to pass it over.
Thanks again
Tracey
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14-07-2018 03:56 PM #120This quote is hidden because you are ignoring this member. Show Quote
I don't think it's that simple though.
The prices, quality of food plus service maybe can be adjusted but the main issue is Hibs have had poor catering for too long now and if only a small sample of the fans are anything to go by on here many don't buy it or think it's value for money / good enough.
It's not good enough for a club the size of Hibs with so many places to eat in Edinburgh that we can't get this right.
Decisions need to be taken higher up to open this to tender and get a better package.
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