Virgin Media Telephone sockets

[sleeping giant]

I recently had Virgin Media installed and was surprised that the installation guy did not instal telephone sockets. Instead , there is a connector coming from the router that the phone plugs into.
No master sockets or extensions .

It is not connected to the telephone lines already in my house so I can only have it plugged in beside the router.

Is this normal ? Have they stopped installing master sockets?

The only reason I am bringing this up is we have noticed that our phone now does not ring when someone calls.
The phone will light up when someone calls and I can answer and speak to the caller but it won't ring.

Should the tech have installed a master socket and an extension ?

[Scouse Hibee]

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I recently had Virgin Media installed and was surprised that the installation guy did not instal telephone sockets. Instead , there is a connector coming from the router that the phone plugs into.
No master sockets or extensions .

It is not connected to the telephone lines already in my house so I can only have it plugged in beside the router.

Is this normal ? Have they stopped installing master sockets?

The only reason I am bringing this up is we have noticed that our phone now does not ring when someone calls.
The phone will light up when someone calls and I can answer and speak to the caller but it won't ring.

Should the tech have installed a master socket and an extension ?

I have Virgin, the router is in my son's bedroom, the master phone socket was fitted in the living room.