Faroe Islands - Flight Only for £15 ?

[Monktonhall 7]

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Tried without password but same error i.e "this email is already registered. please choose another one of contact support" - which I did.

Official HSL - your private message inbox is full so unable to contact you via this method.

I did that yesterday as well, but if you log onto your account, you can do a single donation from there.

[OfficialHSL]

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A while back HSL created a new website and should have emailed you out your one time new password.

There are still some issues with the HSL site though. I had the same issue as hulk and I was trying to reset my password on the HSL site. For some reason the forgotten password link was not recognising my email address (definitely the right one) despite several attempts.

I also tried to make a one off donation on the HSL site on my phone on the chrome app. On the final confirmation page it kept giving me the error message 'Please check the errors below' despite all fields being complete. It was starting to annoy me and I nearly gave up trying. I opened up the laptop and made a donation with no issues, but they very nearly missed out on my money because of those errors.

These might seem like minor points but if we want to make sure HSL grows we need to make access to the site and ease of payments is as smooth as possible.

BigFranck

Would you mind emailing us at info@hiberniansupporters.co.uk and outline what is happening.

We have had a couple of initial glitches with the new web site but we believe these have all been resolved. If they have not obviously we will fix it if we are made aware. Over 90% of the issues raised have been user problems but all we need is an email and we are happy to help right away.


HSL

[SChibs]

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We are delighted to offer supporters the fantastic opportunity to fly with the team to the Faroe Islands for just £15.

Supporters who make a one off donation of at least £15 to HSL during the period from 25^th June until 28^th June will have their names included in a draw. The lucky winner will be able to nominate a friend to join him/her on the Official Club charter flight leaving Edinburgh late on 17^th July and returning immediately after the match on the 19^th July. HSL have arranged a twin room in central Torshavn (to be paid for separately).

We are delighted that the Club have given us this opportunity to raise additional funding to support our European ambitions so we are reaching out to all our Members, at least, to support this by making a one off donation. Please feel free to donate more than £15 if you are in a position to do so.

To make this donation go to https://hiberniansupporters.co.uk/donate/

Very rarely do you have a win/win situation. If your name is drawn out the hat, that’s great, but if not you have still helped generate more funds for Neil and the team.


Please note that seats are only available to supporters who are 18 or over.



HSL

I made my £15 donation yesterday but I have had an email saying it will be debited on or shortly after 29th June. I assume I will still be in the draw despite the payment not due to go through till the 29th? Just asking to clear things up.

[HappyHibby93]

A good wee piece in today's EEN

https://www.edinburghnews.scotsman.c...lane-1-4759538

[Big_Franck]

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BigFranck

Would you mind emailing us at info@hiberniansupporters.co.uk and outline what is happening.

We have had a couple of initial glitches with the new web site but we believe these have all been resolved. If they have not obviously we will fix it if we are made aware. Over 90% of the issues raised have been user problems but all we need is an email and we are happy to help right away.


HSL

Good job on the improved communications recently. Both posts/threads on here and emails are answered a lot quicker now and whoever is doing it is always very professional and helpful. To be honest though I'm not sure how an email would help further here. All I'd be doing is copying and pasting what I had put above.

To confirm though, the mobile site was not recognising my email address as being a registered email when trying the forogtten password link. That's despite the new one time password having been sent to that same email address.

The mobile site for some reason was not allowing me to make a single payment. Despite all fields such as sort code, post code etc being complete it kept just giving me the error message I put above. Putting the same details in to the site on my laptop saw the payment go through no problem though.

Keep up the good work

[Big_Franck]

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A good wee piece in today's EEN

https://www.edinburghnews.scotsman.c...lane-1-4759538

Good publicity that. Do HSL know how much the hotel in the Faroes that needs to be paid for separately by the winners will cost?

[1van Sprou7e]

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I made my £15 donation yesterday but I have had an email saying it will be debited on or shortly after 29th June. I assume I will still be in the draw despite the payment not due to go through till the 29th? Just asking to clear things up.

Yeah when I check my account it says that the payment is due in the 2nd if July for some reason...

Take it I won't be in the draw then :'(

[SChibs]

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Yeah when I check my account it says that the payment is due in the 2nd if July for some reason...

Take it I won't be in the draw then :'(

I think the majority of people who have just donated must be in the same boat as us. I think we'll be in the draw as it would be very unfair not to include us as we don't have a say when the payment actually comes out. Hoping for the HSL account to clear this up

[OfficialHSL]

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Unfortunately not - last correspondence is in 2016. Looks like I will need HSL to respond on my specific query. Agree with big Franck though - it has to be easy to donate (or at least reset a password !).

Hulk
Is everything resolved now ?

HSL

[OfficialHSL]

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I did that yesterday as well, but if you log onto your account, you can do a single donation from there.

Can we please take this opportunity to remind all existing members that they need to log into their Members Section to make changes and/or additional payments. Outside this Section the web site is only for new contributors.

HSL

[LustForLeith]

I’m thinking of donating but not sure about people saying the money isn’t coming off until after the closing date

[OfficialHSL]

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I made my £15 donation yesterday but I have had an email saying it will be debited on or shortly after 29th June. I assume I will still be in the draw despite the payment not due to go through till the 29th? Just asking to clear things up.

Samcrowe
Your assumption is correct and you will definitely be in the draw. Provided supporters sign up to the donation by Thursday they will be included.

HSL

[OfficialHSL]

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Good publicity that. Do HSL know how much the hotel in the Faroes that needs to be paid for separately by the winners will cost?

£140 per night however it is a different hotel for each night. The winner however is not obliged to take this as we are able to cancel at nil cost.

HSL

[OfficialHSL]

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Yeah when I check my account it says that the payment is due in the 2nd if July for some reason...

Take it I won't be in the draw then :'(

Yes, you will be in the draw.
HSL

[OfficialHSL]

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I’m thinking of donating but not sure about people saying the money isn’t coming off until after the closing date

Don't worry about this, as long as you sign up by midnight on Thursday you will be in the draw.


HSL

[OfficialHSL]

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I think the majority of people who have just donated must be in the same boat as us. I think we'll be in the draw as it would be very unfair not to include us as we don't have a say when the payment actually comes out. Hoping for the HSL account to clear this up

Trust we have cleared this up.

HSL

[OfficialHSL]

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Billy

Yes, that's what we plan.


HSL

We want to give absolute reassurance to all supporters who have signed up to make a donation during the stated period that their names will be in the draw. With this in mind we will delay the draw until next week. So please feel free to continue to make a donation and try your luck . We know to the precise minute when Supporters have signed up so we know exactly who will be in the draw.
HSLl

[Gerard]

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Hulk, it is a bit confusing
I tried to do it again, can’t rememebr how I did it last time

I cant logi can you please send by PM my user name and reset password
I would like to make a donation for the tickets
thanks
Gerard