Fan Reps Interview - Hibs Talk Podcast

[HibsTalk]

The Hibs Talk Podcast is excited to announce we are interviewing Tracey Smith and Frank Dougan on Monday night. Have you got any questions for our Hibs fan reps?

[Carheenlea]

How many tickets are being kept aside for players & officials comps/supporters clubs/away ST's and ex players etc and how many will that leave for actual sale on Wednesday?

[Billy Whizz]

This quote is hidden because you are ignoring this member. Show Quote

How many tickets are being kept aside for players & officials comps/supporters clubs/away ST's and ex players etc and how many will that leave for actual sale on Wednesday?

It’s a good question, but I’m not convinced this is in their remit, considering Leeann rules the roost on loyalty points and tickets

Question from me
After being a fan, what has been the biggest eye opener since becoming a Fans director

[crash]

Could you please ask them if they have found that cat yet?

[Since90+2]

This quote is hidden because you are ignoring this member. Show Quote

It’s a good question, but I’m not convinced this is in their remit, considering Leeann rules the roost on loyalty points and tickets

Question from me
After being a fan, what has been the biggest eye opener since becoming a Fans director

I'd disagree, I think it's exactly type of question the fans reps should be getting asked and putting to LD.

[Billy Whizz]

This quote is hidden because you are ignoring this member. Show Quote

I'd disagree, I think it's exactly type of question the fans reps should be getting asked and putting to LD.

Well maybe the question I should ask, is why is the CEO putting her mits into a loyalty scheme debate, when she should have much better things to do

A loyalty scheme is an operational thing, not a board level decision

Another small thing from me, any chance of some hot water in the toilets. If we can’t, why not

[hibbysam]

This quote is hidden because you are ignoring this member. Show Quote

Well maybe the question I should ask, is why is the CEO putting her mits into a loyalty scheme debate, when she should have much better things to do

A loyalty scheme is an operational thing, not a board level decision

Another small thing from me, any chance of some hot water in the toilets. If we can’t, why not

Sure they answered the second part previously Bolton regards to needing to fit pipes and all sorts and it wasn’t cost effective to be used 3 hours every 2 weeks for 9 months of the year.

[Beefster]

This quote is hidden because you are ignoring this member. Show Quote

It’s a good question, but I’m not convinced this is in their remit, considering Leeann rules the roost on loyalty points and tickets

They are supporter representatives. Any question from a supporter is in their remit.

However much thy may dislike some questions, it’s their job to at least try to provide an answer.

[wookie70]

This quote is hidden because you are ignoring this member. Show Quote

How many tickets are being kept aside for players & officials comps/supporters clubs/away ST's and ex players etc and how many will that leave for actual sale on Wednesday?

I'd like this asked too. If it isn't part of their brief then I've no idea what purpose the positions serve. If they have no say in these matters then they should represent the question to the board and get the board to answer. The talk of a loyalty scheme for the good and the great who are being alleged to get priority tickets definitely needs answered. If true we are running a behind doors "loyalty" scheme.

[Skol]

This quote is hidden because you are ignoring this member. Show Quote

I'd like this asked too. If it isn't part of their brief then I've no idea what purpose the positions serve. If they have no say in these matters then they should represent the question to the board and get the board to answer. The talk of a loyalty scheme for the good and the great who are being alleged to get priority tickets definitely needs answered. If true we are running a behind doors "loyalty" scheme.

Exactly this. Much more value in this than being a club representative at a variety of events !

I would like to know how the fans reps respond to the feeling about the lack of communication and how they plan to turn this around.

[Kojock]

This quote is hidden because you are ignoring this member. Show Quote

How many tickets are being kept aside for players & officials comps/supporters clubs/away ST's and ex players etc and how many will that leave for actual sale on Wednesday?

This is the reply I got from Tracey when I asked that question.

"I haven’t been given a number for allocation re players/staff that get the opportunity to purchase. "

So really no further on.

[wookie70]

This quote is hidden because you are ignoring this member. Show Quote

This is the reply I got from Tracey when I asked that question.

"I haven’t been given a number for allocation re players/staff that get the opportunity to purchase. "

So really no further on.

Did you ask her to ask again and get back to you with a number. I don't get why it is unreasonable for fans to know how many tickets we are able to access for a game.

[Viva_Palmeiras]

This quote is hidden because you are ignoring this member. Show Quote

Did you ask her to ask again and get back to you with a number. I don't get why it is unreasonable for fans to know how many tickets we are able to access for a game.

Ask for one game then sets precedent ask for all (is it that much of an overhead to communicate? Or is it too varied depending on circumstances)?
Is this info something other clubs share?
(not saying it’s right just because no one else does but puts into context)

[wookie70]

This quote is hidden because you are ignoring this member. Show Quote

Ask for one game then sets precedent ask for all (is it that much of an overhead to communicate? Or is it too varied depending on circumstances)?
Is this info something other clubs share?
(not saying it’s right just because no one else does but puts into context)

We must know all the numbers for all the games so why not publish it for every game. Obviously the figures will be more interesting for some games but it is all on the name of transparency and O can't see why it would be secret.

Say 200 tickets were going to Supporters buses or ex players then that should be known and fans could approach the reps with their feelings.

[Viva_Palmeiras]

Tracey - how much did Working Together help in gaining an insight and a hint of what you were signing up to?

Would you recommend other applicants sample a bit of Working Together first to “dip their toes in the water” ?

How would you say Let’s Work / Working Together has evolved with the introduction of Leeann?

[Viva_Palmeiras]

Frank would you say the role has changed much since you first took on the role with Amit?

[ronaldo7]

Frank, where are you?

Only joshing, big fella, you won't read this anyway.

[Mr White]

This quote is hidden because you are ignoring this member. Show Quote

Frank, where are you?

Only joshing, big fella, you won't read this anyway.

[lord bunberry]

Do they feel their role is worthwhile or just a box ticking exercise.

[O'Rourke3]

Without giving specific examples, have they ever felt personally torn on issues decided by the Board for examplev What they then can and cannot communicate to the people who voted them onto the board?

[GreenCastle]

Are there any plans to improve the match day experience ?

Better and cheaper catering mainly - with more variety.

Also can anything be done about the sold but vacant seats in FF Lower.

Have Hibs given up on the club rewards - like Boots clubpoints.

Are we ever going to get the PA system fixed ??!!

[StevieCowan]

This quote is hidden because you are ignoring this member. Show Quote

Are there any plans to improve the match day experience ?

Better and cheaper catering mainly - with more variety.

Also can anything be done about the sold but vacant seats in FF Lower.

Have Hibs given up on the club rewards - like Boots clubpoints.

Are we ever going to get the PA system fixed ??!!

To save you some time:
1) the experience is driven from what happens on the pitch.
2) it’s outsourced, we regularly review and welcome any specific queries
3) these are sold tickets, we don’t know if people will turn up. If they want to release them then call the TO
4) yes
5) we know it isn’t perfect but meets the current regulations, it will cost a 6 figure sums to replace and we see the Football dept as being the priority

[H18 SFR]

This quote is hidden because you are ignoring this member. Show Quote

To save you some time:
1) the experience is driven from what happens on the pitch.
2) it’s outsourced, we regularly review and welcome any specific queries
3) these are sold tickets, we don’t know if people will turn up. If they want to release them then call the TO
4) yes
5) we know it isn’t perfect but meets the current regulations, it will cost a 6 figure sums to replace and we see the Football dept as being the priority

Ah, so Frank does use this site after all or is that you Rod? 😂

[bigwheel]

This quote is hidden because you are ignoring this member. Show Quote

To save you some time:
1) the experience is driven from what happens on the pitch.
2) it’s outsourced, we regularly review and welcome any specific queries
3) these are sold tickets, we don’t know if people will turn up. If they want to release them then call the TO
4) yes
5) we know it isn’t perfect but meets the current regulations, it will cost a 6 figure sums to replace and we see the Football dept as being the priority

Is this the club response? or just some individual (even if well informed) opinion..as I'm sure the poster was seeking a fans rep response...




Sent from my iPad using Tapatalk

[GreenCastle]

This quote is hidden because you are ignoring this member. Show Quote

To save you some time:
1) the experience is driven from what happens on the pitch.
2) it’s outsourced, we regularly review and welcome any specific queries
3) these are sold tickets, we don’t know if people will turn up. If they want to release them then call the TO
4) yes
5) we know it isn’t perfect but meets the current regulations, it will cost a 6 figure sums to replace and we see the Football dept as being the priority

You definitely copy and pasted that !

Regarding match day experience I still think Hibs should try do more to attract fans to the stadium earlier.

Also do the fans reps plan to stand again ?

[staunchhibby]

Feedback re the Tyncastle debacle.

[Skol]

How do you feel you have performed in relation to the pledges you made during election to secure our votes.

[andyf5]

This quote is hidden because you are ignoring this member. Show Quote

How do you feel you have performed in relation to the pledges you made during election to secure our votes.

The fans reps statements have been removed by the club so you can't check their pledges...

Tracey's promises are here https://www.youtube.com/watch?v=EwYzUK3QUJc and promises about communications with fans from about 2:37

Frank's are here https://www.youtube.com/watch?v=7ilgLNXfQCc and his promises are at 2:09 onwards (including posting on here)

I'm impressed by the work both of them do after having attended a couple of working together meetings.

[Viva_Palmeiras]

Have any of the applicants that’s didn’t get chosen been involved in any shape/form (offering ideas/expertise)?

[Viva_Palmeiras]

Demands on your time - as anticipated given the brief or more demanding? In a typical month (in season) what does that look like?