Fan Reps Interview - Hibs Talk Podcast

[HibsTalk]

The Hibs Talk Podcast is excited to announce we are interviewing Tracey Smith and Frank Dougan on Monday night. Have you got any questions for our Hibs fan reps?

[Carheenlea]

How many tickets are being kept aside for players & officials comps/supporters clubs/away ST's and ex players etc and how many will that leave for actual sale on Wednesday?

[Billy Whizz]

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How many tickets are being kept aside for players & officials comps/supporters clubs/away ST's and ex players etc and how many will that leave for actual sale on Wednesday?

It’s a good question, but I’m not convinced this is in their remit, considering Leeann rules the roost on loyalty points and tickets

Question from me
After being a fan, what has been the biggest eye opener since becoming a Fans director

[crash]

Could you please ask them if they have found that cat yet?

[Viva_Palmeiras]

Tracey - how much did Working Together help in gaining an insight and a hint of what you were signing up to?

Would you recommend other applicants sample a bit of Working Together first to “dip their toes in the water” ?

How would you say Let’s Work / Working Together has evolved with the introduction of Leeann?

[Viva_Palmeiras]

Frank would you say the role has changed much since you first took on the role with Amit?

[ronaldo7]

Frank, where are you?

Only joshing, big fella, you won't read this anyway.

[lord bunberry]

Do they feel their role is worthwhile or just a box ticking exercise.

[Mr White]

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Frank, where are you?

Only joshing, big fella, you won't read this anyway.

[O'Rourke3]

Without giving specific examples, have they ever felt personally torn on issues decided by the Board for examplev What they then can and cannot communicate to the people who voted them onto the board?

[GreenCastle]

Are there any plans to improve the match day experience ?

Better and cheaper catering mainly - with more variety.

Also can anything be done about the sold but vacant seats in FF Lower.

Have Hibs given up on the club rewards - like Boots clubpoints.

Are we ever going to get the PA system fixed ??!!

[staunchhibby]

Feedback re the Tyncastle debacle.

[Skol]

How do you feel you have performed in relation to the pledges you made during election to secure our votes.

[Viva_Palmeiras]

Have any of the applicants that’s didn’t get chosen been involved in any shape/form (offering ideas/expertise)?

[Viva_Palmeiras]

Demands on your time - as anticipated given the brief or more demanding? In a typical month (in season) what does that look like?

[Since90+2]

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It’s a good question, but I’m not convinced this is in their remit, considering Leeann rules the roost on loyalty points and tickets

Question from me
After being a fan, what has been the biggest eye opener since becoming a Fans director

I'd disagree, I think it's exactly type of question the fans reps should be getting asked and putting to LD.

[StevieCowan]

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Are there any plans to improve the match day experience ?

Better and cheaper catering mainly - with more variety.

Also can anything be done about the sold but vacant seats in FF Lower.

Have Hibs given up on the club rewards - like Boots clubpoints.

Are we ever going to get the PA system fixed ??!!

To save you some time:
1) the experience is driven from what happens on the pitch.
2) it’s outsourced, we regularly review and welcome any specific queries
3) these are sold tickets, we don’t know if people will turn up. If they want to release them then call the TO
4) yes
5) we know it isn’t perfect but meets the current regulations, it will cost a 6 figure sums to replace and we see the Football dept as being the priority

[H18 SFR]

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To save you some time:
1) the experience is driven from what happens on the pitch.
2) it’s outsourced, we regularly review and welcome any specific queries
3) these are sold tickets, we don’t know if people will turn up. If they want to release them then call the TO
4) yes
5) we know it isn’t perfect but meets the current regulations, it will cost a 6 figure sums to replace and we see the Football dept as being the priority

Ah, so Frank does use this site after all or is that you Rod? 😂

[bigwheel]

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To save you some time:
1) the experience is driven from what happens on the pitch.
2) it’s outsourced, we regularly review and welcome any specific queries
3) these are sold tickets, we don’t know if people will turn up. If they want to release them then call the TO
4) yes
5) we know it isn’t perfect but meets the current regulations, it will cost a 6 figure sums to replace and we see the Football dept as being the priority

Is this the club response? or just some individual (even if well informed) opinion..as I'm sure the poster was seeking a fans rep response...




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[Brightside]

Do you get bored not answering the same qns time after time

[dangermouse]

Due to the now high demand for tickets to places like Tynecastle, Celtic Park & Ibrox, will the club consider starting an attendance points scheme where points are ONLY awarded for attending games thus allowing those that support the club home and away on a regular basis to have a better chance of securing one of these tickets?

[Hibeewilly]

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Due to the now high demand for tickets to places like Tynecastle, Celtic Park & Ibrox, will the club consider starting an attendance points scheme where points are ONLY awarded for attending games thus allowing those that support the club home and away on a regular basis to have a better chance of securing one of these tickets?

I'll second that DM

[Carheenlea]

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I'll second that DM

I'll third that

[andyf5]

My questions

1. How many hours a month do you think you contribute of your own time, unpaid, in this role?
2. What one thing are you most proud of achieving in your role?
3. Do you think the name "fans rep" should be changed to something more reflective of your role? It is not to represent fans but to act as a board member in the best interest of the club which may be against the majority fan view. For instance "Fans board member" may be a better title?
4. There are 13,000 season ticket holders but you engage with very few. What plans do you have to improve this?
5. How do you balance the noise from a vocal few on any topic against the views of the vast majority, which may be different?

[GreenCastle]

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To save you some time:
1) the experience is driven from what happens on the pitch.
2) it’s outsourced, we regularly review and welcome any specific queries
3) these are sold tickets, we don’t know if people will turn up. If they want to release them then call the TO
4) yes
5) we know it isn’t perfect but meets the current regulations, it will cost a 6 figure sums to replace and we see the Football dept as being the priority

You definitely copy and pasted that !

Regarding match day experience I still think Hibs should try do more to attract fans to the stadium earlier.

Also do the fans reps plan to stand again ?

[Beefster]

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It’s a good question, but I’m not convinced this is in their remit, considering Leeann rules the roost on loyalty points and tickets

They are supporter representatives. Any question from a supporter is in their remit.

However much thy may dislike some questions, it’s their job to at least try to provide an answer.

[Pretty Boy]

Can they give specific examples of things that have been achieved that would not have been had the fans reps role not being created?

[andyf5]

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How do you feel you have performed in relation to the pledges you made during election to secure our votes.

The fans reps statements have been removed by the club so you can't check their pledges...

Tracey's promises are here https://www.youtube.com/watch?v=EwYzUK3QUJc and promises about communications with fans from about 2:37

Frank's are here https://www.youtube.com/watch?v=7ilgLNXfQCc and his promises are at 2:09 onwards (including posting on here)

I'm impressed by the work both of them do after having attended a couple of working together meetings.

[wookie70]

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How many tickets are being kept aside for players & officials comps/supporters clubs/away ST's and ex players etc and how many will that leave for actual sale on Wednesday?

I'd like this asked too. If it isn't part of their brief then I've no idea what purpose the positions serve. If they have no say in these matters then they should represent the question to the board and get the board to answer. The talk of a loyalty scheme for the good and the great who are being alleged to get priority tickets definitely needs answered. If true we are running a behind doors "loyalty" scheme.

[Skol]

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I'd like this asked too. If it isn't part of their brief then I've no idea what purpose the positions serve. If they have no say in these matters then they should represent the question to the board and get the board to answer. The talk of a loyalty scheme for the good and the great who are being alleged to get priority tickets definitely needs answered. If true we are running a behind doors "loyalty" scheme.

Exactly this. Much more value in this than being a club representative at a variety of events !

I would like to know how the fans reps respond to the feeling about the lack of communication and how they plan to turn this around.