Official Site: TICKET QUEUE NOW CLOSED

[macca70]

We are not the only club where supply massively out numbers demand for certain games

Why can’t we liaise with some English clubs that have incorporated a successful loyalty system.

Read somewhere that Spurs seem to have a decent scheme. You get more points for attending the lesser attractive smaller games and very few points for attending the big more attractive games and you accumulate points over last 2 seasons.

That seems as sensible a system as any.

[hibbysam]

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Other than a loyalty points system what do we replace the current system with?

A proper ballot rather than a ballot in all but name that we have just now. At the moment it is clear the online system doesn’t work. People being kicked out and crashing when at the payment stage and it just causes mayhem. Enter your name, if your lucky you get X amount of days to pay. Club can then sort out some system where you can sit with family/friends and collect tickets, all well before the game. Very simple and means no missing work, no unfit systems and no queuing overnight.

[Onion]

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Other than a loyalty points system what do we replace the current system with?

If Hibs / Tickmaster cannot run a system that works as it should - first-come first served - then you might as well move straight to a ballot. That way, everyone has the same chance, and no one can argue with the outcome (although that won't stop many).

I like loyalty schemes. With proper management and rules, they are the fair and equitable way to distribute.

[Billy Whizz]

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If Hibs / Tickmaster cannot run a system that works as it should - first-come first served - then you might as well move straight to a ballot. That way, everyone has the same chance, and no one can argue with the outcome (although that won't stop many).

I like loyalty schemes. With proper management and rules, they are the fair and equitable way to distribute.

LD took personal responsibility for Ticketmaster, after today’s she’s failed again

[Slim Shady]

Failed again. I may be missing something here, can you elaborate where you feel she has failed previously?

Just curious in your opinion, not looking for an argument.

[hibbysam]

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Failed again. I may be missing something here, can you elaborate where you feel she has failed previously?

Just curious in your opinion, not looking for an argument.

The ticketing fiasco time and time again. She admits herself ticketmaster was ‘her responsibility’ and it had been improved and upgraded etc but it’s no better now than it ever was.

[monktonharp]

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I haven't had those issues for a long time. Hopefully others haven't either.

rubbish man. dozens have had that problem. also as previously said, some people just don't trust the system and there could be other reasons .still a lot of Hibernian fans that just cant or don't want to use a computer. ! you are acting like RBS, expecting everyone to bank online.

[Slim Shady]

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We are not the only club where supply massively out numbers demand for certain games

Why can’t we liaise with some English clubs that have incorporated a successful loyalty system.

Read somewhere that Spurs seem to have a decent scheme. You get more points for attending the lesser attractive smaller games and very few points for attending the big more attractive games and you accumulate points over last 2 seasons.

That seems as sensible a system as any.

I’m with you on this one.

We are in a position where we have encouraged fans to come back, how can we keep their interest if tickets for derby games are only available to those who have ‘not missed one for 20 years’.

We need to keep the fan base rolling, new season ticket holder deserve the same chance as everyone else.

[hibbysam]

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I’m with you on this one.

We are in a position where we have encouraged fans to come back, how can we keep their interest if tickets for derby games are only available to those who have ‘not missed one for 20 years’.

We need to keep the fan base rolling, new season ticket holder deserve the same chance as everyone else.

Your with him, but completely disagree with his point? He wants a system rewarding loyalty, and you want one to reward new season ticket holders..

[1648]

Online at 12 today and five tickets bought. The first time ive managed that. Havent missed a game in the two thousands at the PBS so a happy hibby. If i hadnt got them would have been dead upset. Had loads of loyalty points GGTTH

[wookie70]

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My son got there about 5.10pm and said there was around 240 tickets already spoken for he text me around 7pm saying they were now in the process of handing out vouchers.

Some of us were online for not far off that and had no chance of getting two tickets together never mind 10. I'm glad he didn't have to queue up overnight but what a mess. The club have a cheek saying it wasn't their preference in the statement. I think they need to explain how many asked for the ability to queue overnight.

If I'm honest it looks very dodgy on the face of it. Have a queue system because a few fans ask and then close the queue and hand out vouchers for 10 tickets to individuals after not much longer than most seem to have spent queuing online. The East Lothian Supporters bus never had 5 bodies at the front of the queue did they.

[monktonharp]

agree that any new ST holder deserves the same chance. maybe the Spurs one is a good example of encouraging folk to attend class B games if you want to encourage "loyalty". Although we don't seem far off filling the ground for a lot of those ones either, thankfully. (fill in the corners ) . but, referring to the old loyalty system, I think that was the best way of issuing tickets to away game fans. whether it's just along the road to gorgie, or to grounds that can only accommodate X amount of Hibernian fans. The current loyalty system, is rather elitist imho.

[Hibby70]

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The East Lothian Supporters bus never had 5 bodies at the front of the queue did they.

No, they had them confirmed before then.

No, I don't know how either.

[Brightside]

Can anyone confirm that it wasnt a case of first come first served? Many people seemed to give up and I only got mine after getting back into the system 45 mins after it opened.

[wookie70]

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Can anyone confirm that it wasnt a case of first come first served? Many people seemed to give up and I only got mine after getting back into the system 45 mins after it opened.

It couldn't have been first come first serve as the last PC I logged into got in first. That happens pretty much every time I have used the system so much so that I usually have 3 or 4 machines and a few different browsers all logged in at different times to try and give me the best chance. I then keep going until I get a ticket or the club say it is sold out. Never believe anyone on here that it is sold out as there are tickets in baskets that come out again because the system crashes, boots the person out or because they managed to get more tickets into their basket than they needed and just but the best ones.It is a lottery where you have a better chance of winning if you but more tickets(have more browsers open). Of course as more people do this the problems just intensify as more connections are made to the site. I believe you can also buy software, touts use it, to get ahead of the queue for Ticketmaster etc but that may not work very well when you need client numbers etc.

[Brightside]

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It couldn't have been first come first serve as the last PC I logged into got in first. That happens pretty much every time I have used the system so much so that I usually have 3 or 4 machines and a few different browsers all logged in at different times to try and give me the best chance. I then keep going until I get a ticket or the club say it is sold out. Never believe anyone on here that it is sold out as there are tickets in baskets that come out again because the system crashes, boots the person out or because they managed to get more tickets into their basket than they needed and just but the best ones.It is a lottery where you have a better chance of winning if you but more tickets(have more browsers open). Of course as more people do this the problems just intensify as more connections are made to the site. I believe you can also buy software, touts use it, to get ahead of the queue for Ticketmaster etc but that may not work very well when you need client numbers etc.

So I'm really not sure how you can blame Hibs. They are just using the standard set up that TicketMaster use. Its also easy for a Browser to lose its "state" connection and then re connect so in effect you move down the queue.

The only way they can change this is reducing the availability to certain users.

[monktonharp]

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So I'm really not sure how you can blame Hibs. They are just using the standard set up that TicketMaster use. Its also easy for a Browser to lose its "state" connection and then re connect so in effect you move down the queue.

The only way they can change this is reducing the availability to certain users.

that, my friend explains basically why others like me or older fans would prefer to stand in a queue. I have not got a f/kin' clue what a browser or a state connection is or means. ! you may laugh at that, but there are thousands of real Hibernian fans that just cant get to grips with the ******* you mention re- booking online .

[wookie70]

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So I'm really not sure how you can blame Hibs. They are just using the standard set up that TicketMaster use. Its also easy for a Browser to lose its "state" connection and then re connect so in effect you move down the queue.

The only way they can change this is reducing the availability to certain users.

If browsers lose connections then it isn't a queue anyway. I blame Hibs for the amount of time fans are wasting on this. It was a lottery today and it has been for every big game on Ticketmaster for a good few years. Leeann has stated a few times that she has tried to get better provision from Ticketmaster but has failed at least up until now. There is nothing to say she will get that fixed so if she wants a lottery let's at least make it a lottery and stop everyone getting frustrated about wasting their time. The club decides how to sell tickets and who they procure. The club made the decision to scrap loyalty schemes and bring back queuing. The club needs to have a think about how to make this better especially if we are going to continue to grow.

[jeffers]

The whole ticketmaster shambles is exactly the sort of issue I'd want one of the fans reps to get involved and provide some explanation as to how it works/what the club are paying for. I fully understand that the system will get heavy usage as happened today, but the queueing system it operates clearly doesn't work properly.

As I stated on the main ticket thread I logged in on my PC just before 12 today, but by 12:30 the timer was only 3/4 of the way round. Someone had mentioned they had tried via their phone so I tried that and got logged in almost immediately and after 10 minutes of continually trying the different sections I was lucky enough to get a ticket. Out of interest I checked my PC just after and it had logged me out, without me even getting to the screen to select the Hearts match......

[monktonharp]

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It couldn't have been first come first serve as the last PC I logged into got in first. That happens pretty much every time I have used the system so much so that I usually have 3 or 4 machines and a few different browsers all logged in at different times to try and give me the best chance. I then keep going until I get a ticket or the club say it is sold out. Never believe anyone on here that it is sold out as there are tickets in baskets that come out again because the system crashes, boots the person out or because they managed to get more tickets into their basket than they needed and just but the best ones.It is a lottery where you have a better chance of winning if you but more tickets(have more browsers open). Of course as more people do this the problems just intensify as more connections are made to the site. I believe you can also buy software, touts use it, to get ahead of the queue for Ticketmaster etc but that may not work very well when you need client numbers etc.

you have 3 or 4 machines logged in and a few different browsers? what the fuch is that? what chance have some people got if they are not PC savvy? is this the fairest system, as opposed to queing?

[wookie70]

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you have 3 or 4 machines logged in and a few different browsers? what the fuch is that? what chance have some people got if they are not PC savvy? is this the fairest system, as opposed to queing?

Queuing has at least as many issues particularly if you hand vouchers out a couple of hours after a queue forms. What time does the TO open, what day does it take place, how many tickets per fan, can you take shifts, what about people who are not well enough to queue, will big Frank have enough tea bags and how many tickets are left after the East Lothian bus get their allocation. We are a community club so it surely isn't beyond the wit of man to help those with limited IT skills and to buddy them up and get fans to try and get them a ticket or to provide training. Better still just design a simple loyalty scheme as it is the only thing that really makes any sense.

[Hermit Crab]

I’m sure lots of tickets will have been creamed off the top before today’s sales not including AST holders, I mean players, staff, friends of employees etc. In reality you’re lucky if 2000 went on sale.

The whole of block H was held back for the in person queue.

Hibs better not hold back the whole of block K for “hospitality” for the up and coming cup game and fleece fans like they did the last time. All available tickets should be sold on line providing they sort out the ticketmaster mess.

[bigwheel]

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I’m sure lots of tickets will have been creamed off the top before today’s sales not including AST holders, I mean players, staff, friends of employees etc. In reality you’re lucky if 2000 went on sale.

The whole of block H was held back for the in person queue.

Hibs better not hold back the whole of block K for “hospitality” for the up and coming cup game and fleece fans like they did the last time. All available tickets should be sold on line providing they sort out the ticketmaster mess.

I would be disappointed, but not surprised, to see premium priced hospitality options being advertised in the coming days ...

[Sir David Gray]

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Why would people need to stand in a queue (overnight or otherwise) for a game that is not all ticket and has a PATG option?

I think the question was slightly tongue in cheek and would presumably your question would be turned round by saying why would such a massive game in the context of our season not have a higher demand resulting in it being all ticket?

[C Feeney-Seale]

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The whole ticketmaster shambles is exactly the sort of issue I'd want one of the fans reps to get involved and provide some explanation as to how it works/what the club are paying for. I fully understand that the system will get heavy usage as happened today, but the queueing system it operates clearly doesn't work properly.

As I stated on the main ticket thread I logged in on my PC just before 12 today, but by 12:30 the timer was only 3/4 of the way round. Someone had mentioned they had tried via their phone so I tried that and got logged in almost immediately and after 10 minutes of continually trying the different sections I was lucky enough to get a ticket. Out of interest I checked my PC just after and it had logged me out, without me even getting to the screen to select the Hearts match......

I agree I actually received an error message at 11:50 stated tickets were 'nearly sold out' - Tracey is looking into this for me. If we are going to keep using Ticket Master there needs to be more transparency around how it actually operates its 'que'!

[traceyhibs]

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The whole ticketmaster shambles is exactly the sort of issue I'd want one of the fans reps to get involved and provide some explanation as to how it works/what the club are paying for. I fully understand that the system will get heavy usage as happened today, but the queueing system it operates clearly doesn't work properly.

As I stated on the main ticket thread I logged in on my PC just before 12 today, but by 12:30 the timer was only 3/4 of the way round. Someone had mentioned they had tried via their phone so I tried that and got logged in almost immediately and after 10 minutes of continually trying the different sections I was lucky enough to get a ticket. Out of interest I checked my PC just after and it had logged me out, without me even getting to the screen to select the Hearts match......

Hi there,

Have raised all the questions re issues with the online system yesterday. The club are in contact with Ticketmaster and we should hopefully be able to answer some of these questions today at some point.

Thanks

Tracey


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[oneone73]

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Hi there,

Have raised all the questions re issues with the online system yesterday. The club are in contact with Ticketmaster and we should hopefully be able to answer some of these questions today at some point.

Thanks

Tracey


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At some point before mid-January would be helpful.

[Since90+2]

Tracey,

Any chance of an update on whether supporters club receive tickets prior to them going on sale to Season ticket holders? This was originally raised over a week ago but as far as I can see no update since then.

[John_R_Corbett]

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Tracey,

Any chance of an update on whether supporters club receive tickets prior to them going on sale to Season ticket holders? This was originally raised over a week ago but as far as I can see no update since then.

I wouldn't hold your breath waiting on that answer, the awkward questions always seem to get ducked. It was raised before these tickets went on sale and still hasn't been answered one way or the other.

[Hibs53]

The club needs to come clean on all these issues. We could then maybe have a level playing field and not waste time sitting in a queue on line from 11.30 and not get in till 12.25 when tickets have been sold.