Ticket question: Device not compatible with interactive seating map

**~~G B Young~~** · 15-09-2017 11:16 AM

When trying to choose seats for tomorrow's game on the official website I'm getting a message that my PC is not compatible with the interactive seating map.

Anyone know if there's a way to make it compatible?

**greenwell glory** · 15-09-2017 11:23 AM

Originally Posted by G B Young

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When trying to choose seats for tomorrow's game on the official website I'm getting a message that my PC is not compatible with the interactive seating map.

Anyone know if there's a way to make it compatible?

I started having the same issue. It used to work with google chrome browser buy no longer works for me. Try using another browser. Different browser worked on the same PC.

***Jones28*** · 15-09-2017 11:23 AM

I think people use the Firefox browser for it

***hibbymac*** · 15-09-2017 11:25 AM

Originally Posted by G B Young

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When trying to choose seats for tomorrow's game on the official website I'm getting a message that my PC is not compatible with the interactive seating map.

Anyone know if there's a way to make it compatible?

It wouldn't work for me on my iMac, using Safari browser, downloaded Firefox and it works fine through that.

***Keith_M*** · 15-09-2017 11:26 AM

Originally Posted by G B Young

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When trying to choose seats for tomorrow's game on the official website I'm getting a message that my PC is not compatible with the interactive seating map.

Anyone know if there's a way to make it compatible?

I think we need a sticky on this question, as it comes up every week :-)

It's probably that you either don't have Flash installed, it's not enabled for the site, or it needs to be updated.

The first thing to try is using a different Browser, see if that works.

Flash is now considered to be 'deprecated', meaning that it's not advisable to use it in new sites, and it's being gradually removed from others. There's been endless problems with it and Browser makers basically got P'd off with it and now make it very difficult to access pages that include Flash.

**JeMeSouviens** · 15-09-2017 11:28 AM

Originally Posted by G B Young

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When trying to choose seats for tomorrow's game on the official website I'm getting a message that my PC is not compatible with the interactive seating map.

Anyone know if there's a way to make it compatible?

Depends on the browser, eg. for google chrome :

https://helpx.adobe.com/flash-player...er-chrome.html

It really is ridiculous that a company as big as ticketmaster are still using flash in this day and age.

***Keith_M*** · 15-09-2017 11:29 AM

Originally Posted by JeMeSouviens

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Depends on the browser, eg. for google chrome :

https://helpx.adobe.com/flash-player...er-chrome.html

It really is ridiculous that a company as big as ticketmaster are still using flash in this day and age.

**~~G B Young~~** · 15-09-2017 01:27 PM

Thanks for the feedback. First time I've had this problem for a while. Been using Google Chrome but will try a different browser.

***banchoryhibs*** · 15-09-2017 01:40 PM

This "died" on me too this week and is a real inconvenience as well as costing me booking fees to buy tickets for the Livi game.
I have tried Chrome and Firefox, enabled permissions for Tickermaster and uninstalled then reinstalled browsers.
Nothing worked - and I'm not at all happy.
I tried to get some help / advice from Ticketmaster. No chance. The Club ticket office did not answer their phone.
Maybe an email to Leeann is in order.
I use the service a lot even though I have a season ticket.
Very poor service!

***cabbageandribs1875*** · 15-09-2017 01:44 PM

use internet explorer

or firefox

***telford hibbee*** · 15-09-2017 02:52 PM

Originally Posted by greenwell glory

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I started having the same issue. It used to work with google chrome browser buy no longer works for me. Try using another browser. Different browser worked on the same PC.

Internet Explorer worked for me

**Earlydelivery** · 15-09-2017 03:01 PM

Download the Puffin app

**FRes Hibbie** · 15-09-2017 04:12 PM

Originally Posted by banchoryhibs

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This "died" on me too this week and is a real inconvenience as well as costing me booking fees to buy tickets for the Livi game.
I have tried Chrome and Firefox, enabled permissions for Tickermaster and uninstalled then reinstalled browsers.
Nothing worked - and I'm not at all happy.
I tried to get some help / advice from Ticketmaster. No chance. The Club ticket office did not answer their phone.
Maybe an email to Leeann is in order.
I use the service a lot even though I have a season ticket.
Very poor service!

An email to Leanne because your computer and ticketmaster's website don't want to work together? I bet you've got a trip advisor account as well.

***Hermit Crab*** · 15-09-2017 04:39 PM

Flash works fine on my mac. By the way, horrendous uptake on tickets for tuesday. Lucky if we've shifted 4-5000.

**Famous Fiver** · 15-09-2017 04:44 PM

Hermit

Got mine for Tuesday.

**~~calumhibee1~~** · 15-09-2017 05:27 PM

Originally Posted by Hermit Crab

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Flash works fine on my mac. By the way, horrendous uptake on tickets for tuesday. Lucky if we've shifted 4-5000.

Really? That's really poor, it's a cup quarter final which we should in theory absolutely stroll.

***hibeg*** · 15-09-2017 05:43 PM

Originally Posted by Hermit Crab

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Flash works fine on my mac. By the way, horrendous uptake on tickets for tuesday. Lucky if we've shifted 4-5000.

5 of us have taken up the pie and pint deal. Apparently it has been selling very well

***banchoryhibs*** · 15-09-2017 09:35 PM

Originally Posted by JeMeSouviens

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Depends on the browser, eg. for google chrome :

https://helpx.adobe.com/flash-player...er-chrome.html

It really is ridiculous that a company as big as ticketmaster are still using flash in this day and age.

Thanks for this, great help

.... I'm off to check on my Trip Adviser account now

***tamig*** · 15-09-2017 09:40 PM

Originally Posted by hibbymac

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It wouldn't work for me on my iMac, using Safari browser, downloaded Firefox and it works fine through that.

You can use it on Safari on the mac. You need to select Preferences from the main Safari tab then enable Javascript, allow plug-ins, plug-in preferences then select Adobe flashplayer. Works a treat.

**heretoday** · 15-09-2017 09:46 PM

Originally Posted by G B Young

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When trying to choose seats for tomorrow's game on the official website I'm getting a message that my PC is not compatible with the interactive seating map.

Anyone know if there's a way to make it compatible?

Use Opera browser.

***hibbymac*** · 15-09-2017 10:58 PM

Originally Posted by tamig

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You can use it on Safari on the mac. You need to select Preferences from the main Safari tab then enable Javascript, allow plug-ins, plug-in preferences then select Adobe flashplayer. Works a treat.

You know what, .. just done all that and ...... it works a treat

Cheers mate,