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  1. #31
    Testimonial Due Wilson's Avatar
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    Quote Originally Posted by IWasThere2016 View Post
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    Fortunately, a Norwegian took their offer and all 6 boarded.
    Must have been yon Helpy Helpersson fella Jason Manford is always on about.


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  3. #32
    @hibs.net private member McD's Avatar
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    Quote Originally Posted by IWasThere2016 View Post
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    UA are a shambles.

    Split me, wife and youngest (13) up going Glasgow to Newark and then again Newark to Orlando.

    Same again coming back to Newark, and then had 7 passengers and 6 seats for Newark to Glasgow. Fortunately, a Norwegian took their offer and all 6 boarded.

    However, despite there being 3 seats together and being told we would be sat together - the other 3 passengers insisted also - the UA desk staff effed it up and we got 3 separate seats.

    Shambolic organisation. We were compensated but NEVER again!

    Exactly the the same happened to us on the same routes - United tell you that you can book your seats together then tell you to bolt when you get to check in and the seats are all separate!

    on our flight the cabin crew had taken up 6 full overhead lockers meaning us poor saps paying for the privilege of flying were struggling to get things stowed. They also had a go at my father for having the temerity of needing into his stowed bag (some 20odd metres up the plane) for medication.

    as you've said, NEVER again.

  4. #33
    Gentleman of Leisure Doddie's Avatar
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    Quote Originally Posted by snooky View Post
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    https://www.youtube.com/watch?v=5YGc4zOqozo

    Just as well the old guy wasn't a guitar. United have form.

    It's clear to me from the clip that the baggage-handler was obviously a music-lover.

    Would YOU want to be stuck on a plane with that guy and his pals leading a sing-song?

    He's lucky they didn't put HIM in the hold.


    And the follow ups.....
    https://www.youtube.com/watch?v=h-UoERHaSQg
    https://www.youtube.com/watch?v=P45E0uGVyeg
    Jings! They're even worse. Are they the Deliverance Seven?

    Put me in mind of Mark Twain's definition of a gentleman - someone who CAN play the banjo, but DOESN'T.


    But seriously, it's clear UA badly need lessons in customer services.

    If an airline sells you a ticket for a particular flight, then surely they've entered into a contract with you to transport you from (say) Dulles to LAX at that time on that aircraft.

    Surely they can't just say, "Oops, sorry, we've over-booked. We're reneging on our contract - get off the plane."

    And then call up RentaThug when you insist they fulfill their obligations.
    Last edited by Doddie; 14-04-2017 at 09:13 AM.


    "Once one accepts that one has bear-hugged full-blown barking there is great comfort in the bright lights and noises of the wibble-wibble show ..."

  5. #34
    @hibs.net private member overdrive's Avatar
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    Quote Originally Posted by Doddie View Post
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    Jings! They're even worse. Are they the Deliverance Seven?

    Put me in mind of Mark Twain's definition of a gentleman - someone who CAN play the banjo, but DOESN'T.


    But seriously, it's clear UA badly need lessons in customer services.

    If an airline sells you a ticket for a particular flight, then surely they've entered into a contract with you to transport you from (say) Dulles to LAX at that time on that aircraft.

    Surely they can't just say, "Oops, sorry, we've over-booked. We're reneging on our contract - get off the plane."

    And then call up RentaThug when you insist they fulfill their obligations.
    Apparently the contract is actually we will transport you from Dulles to LAX with nothing about when or how that will happen.

    That is how it was explained to me by United's rude and unhelpful operator at their call centre when I called them after receiving a text from them in the middle of the night that simply said "Your flight UAxx has been cancelled".

  6. #35
    Testimonial Due Colr's Avatar
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    Quote Originally Posted by overdrive View Post
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    Apparently the contract is actually we will transport you from Dulles to LAX with nothing about when or how that will happen.

    That is how it was explained to me by United's rude and unhelpful operator at their call centre when I called them after receiving a text from them in the middle of the night that simply said "Your flight UAxx has been cancelled".
    Which, off course, runs right through the logic that different flights cost different amounts.

  7. #36
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    Couple of points here.

    1. He was not removed because the flight was overbooked. The airlines have processes for dealing with overbookings but this was not that situation.
    2. The airline was in the wrong in this case, because there was no overbooking and the man had boarded and was in his seat.
    3. This is going to cost UA big time.

  8. #37
    Gentleman of Leisure Doddie's Avatar
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    Quote Originally Posted by overdrive View Post
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    Apparently the contract is actually we will transport you from Dulles to LAX with nothing about when or how that will happen.

    That is how it was explained to me by United's rude and unhelpful operator at their call centre when I called them after receiving a text from them in the middle of the night that simply said "Your flight UAxx has been cancelled".

    I can foresee some American attorneys having a lot of fun with that idea ....

    I really hope they're nailed good and proper for this. The guy was treated abominably.


    "Once one accepts that one has bear-hugged full-blown barking there is great comfort in the bright lights and noises of the wibble-wibble show ..."

  9. #38
    Testimonial Due Colr's Avatar
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    Probably a lot of stories like this.

    http://www.independent.co.uk/travel/...-a7686471.html

  10. #39
    Coaching Staff snooky's Avatar
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    Quote Originally Posted by Colr View Post
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    Probably a lot of stories like this.

    http://www.independent.co.uk/travel/...-a7686471.html
    What is distasteful as well is the smugness of the Fox newscaster (O'Riley). I'd love to see this happen to him and see if he thinks it's something to laugh about.

  11. #40
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    Quote Originally Posted by grunt View Post
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    Couple of points here.

    1. He was not removed because the flight was overbooked. The airlines have processes for dealing with overbookings but this was not that situation.
    2. The airline was in the wrong in this case, because there was no overbooking and the man had boarded and was in his seat.
    3. This is going to cost UA big time.
    Where did you hear this from? I've not seen anything but it being an overbooking?

  12. #41
    Got 150 to take a flight 2 hours later to London due to overbooking a couple of years ago jumped at the chance as I was in a hotel overnight for a flight the next morning.

    Got some food vouchers also!

  13. #42
    Quote Originally Posted by ColinNish View Post
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    Where did you hear this from? I've not seen anything but it being an overbooking?
    From UA themselves. It wasn't a passenger that needed the seat, they were trying to shift air crew from one airport to another at the last minute.

  14. #43
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    Quote Originally Posted by JeMeSouviens View Post
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    From UA themselves. It wasn't a passenger that needed the seat, they were trying to shift air crew from one airport to another at the last minute.
    Yeah i knew that it was UA staff.
    Saw today that its now not an overbooking, they just decided 4 staff had to go on that flight at very short notice.

  15. #44
    Coaching Staff snooky's Avatar
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    Quote Originally Posted by ColinNish View Post
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    Yeah i knew that it was UA staff.
    Saw today that its now not an overbooking, they just decided 4 staff had to go on that flight at very short notice.
    Apparently it wasn't even UA staff but a sister company's staff.
    Sad state of affairs but that's the way the world of business operates these days.

  16. #45
    Coaching Staff heretoday's Avatar
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    I gather Ryanair passengers are beaten on a regular basis.

  17. #46
    Private Members Prediction League Winner Hibrandenburg's Avatar
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    Quote Originally Posted by heretoday View Post
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    I gather Ryanair passengers are beaten on a regular basis.
    Aye, they get beaten then dragged on.

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