I was wondering if anyone would have any advice for my issue...
I took a phone contract out with o2 last Tuesday after moving from Vodafone. However 8 days later, three sim cards down and hours spent on the phone it appears o2 have set my contract up incorrectly so that I am receiving no service. They have admitted it is a fault their end with the set up and I have no idea how it can be so complicated to sort. My issue was passed onto a backoffice team yesterday evening and I was told the wait now would be a further 2-5 days. This has been a daily pain of calling up and getting told to wait 24hrs day after day, and it feels like it will never get resolved.
Now I am totally unhappy with the poor service I have received, however I am worried that if I cancel the contract that is within the 14day "change your mind" period and get new credit with a different operator within this short period that this will show up as a black mark on my credit file? I have heard how the smallest thing can affect your rating.
Is this likely to be the case? The guy in the o2 store suggested it could be but I wasn't sure whether this was a ploy to keep me from cancelling? Any help from .netters in the know would be greatly appreciated