Official Site: AWAY SEASON TICKET SCHEME LAUNCHED

[green&left]

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Well done Hibs, exactly what was needed.

• Away season ticket for those 150-250 fans that can commit to go to every away game and therefore can deservedly guarantee their ticket

• The rest of us season tickets holders get equal priority to purchase the remaining away tickets for each game

The amount of amount resource Hibs must have spent in the last 2 season dealing with queries and complaint regarding the LP scheme, is money the club can't afford to waste.

At the end of the day we only sell out a couple of games a season prior to general sale.

I think we'll be doing very well to sale anything like 250 of these.

Pretty ***** IMO. I usually miss one or two away games a season. When I say miss its usually cos i've booked a holiday or weekend away 8 months before hand. Never missed an away game simply because I can't be bothered. Means for a crunch game at the end of the season, people who have been to 90 plus percent of away games, will be in the same 'draw' as potentially 9000 other ST holders who havn't been to an away match all season. Utter pish.

Loyalty worked for me. Only ones moaning were the ones who didn't have the points...

[Baldy Foghorn]

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I think we'll be doing very well to sale anything like 250 of these.

Pretty ***** IMO. I usually miss one or two away games a season. When I say miss its usually cos i've booked a holiday or weekend away 8 months before hand. Never missed an away game simply because I can't be bothered. Means for a crunch game at the end of the season, people who have been to 90 plus percent of away games, will be in the same 'draw' as potentially 9000 other ST holders who havn't been to an away match all season. Utter pish.

Loyalty worked for me. Only ones moaning were the ones who didn't have the points...

Those moaning never went anyway. Shame to see LP scrapped, but the moaners won in the end

[hibs0666]

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Yep but it has less consequences for others.

The loyalty scheme probably worked fine in itself but wasn't really needed either so it caused more admin issues than it solved.

If a scheme has no consequences that it has no impact and is a waste of time. Also, as someone who bought into the loyalty scheme approach, I racked up a good number of loyalty points and spent a good amount of money in the process. Hibs, in turn, have decided to bump my loyalty and others like me.

Most customer-facing organisations run loyalty schemes these days, and Hibs are amongst a select few that have abandoned them. For me its just another indication, alongside cup final merchandise and withdrawal of Hibs TV service with no notice, that the club is rudderless from a supporter perspective.

With not one but two supporters reps on the board, the club should now be doing a lot, lot better than this. Instead the situation seems to be getting worse.

[marinello59]

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Loyalty worked for me. Only ones moaning were the ones who didn't have the points...

Not true.
I was no fan of the loyalty points scheme for a number of reasons and I was in the top tier. I certainly wasn't the only one.

[bod]

do the tickets get sent out to you or is it pick up at the ticket office ?

[Baldy Foghorn]

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do the tickets get sent out to you or is it pick up at the ticket office ?

Your choice.....

[Andy74]

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If a scheme has no consequences that it has no impact and is a waste of time. Also, as someone who bought into the loyalty scheme approach, I racked up a good number of loyalty points and spent a good amount of money in the process. Hibs, in turn, have decided to bump my loyalty and others like me.

Most customer-facing organisations run loyalty schemes these days, and Hibs are amongst a select few that have abandoned them. For me its just another indication, alongside cup final merchandise and withdrawal of Hibs TV service with no notice, that the club is rudderless from a supporter perspective.

With not one but two supporters reps on the board, the club should now be doing a lot, lot better than this. Instead the situation seems to be getting worse.

Alternatively they looked at it and realised it served no particular practical purpose but it created a lot of admin, fuss and arguments.

What is the practical impact to you of your loyalty being 'bumped'?

I was doing alright in points too but this will have pretty much no effect.

If you want to buy into the away season tickets you can do with priority.

[CB_NO3]

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Not true.
I was no fan of the loyalty points scheme for a number of reasons and I was in the top tier. I certainly wasn't the only one.

So you're happy to potentially miss a league winning title match at Dumbarton because someone who has not been to an away game all season snapped up your seat? Thats the reality of it. Hibs being useless as they are at times should never have got HSL involved.

[pacoluna]

I have just purchased this. I will be losing money instead of saving which I thought the purpose of a season ticket was however I cant be bothered with having to compete with non season ticket holders when tickets are on general sale. Disappointed as I have never had problems getting tickets before using the loyalty points scheme or before that.

Can't both systems be used simultaneously?

[Hermit Crab]

For the likes of Ayr and Qos away I will want to stand. Do you not get the choice? I always prefer to stand at games where terracing is available

[Andy74]

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I have just purchased this. I will be losing money instead of saving which I thought the purpose of a season ticket was however I cant be bothered with having to compete with non season ticket holders when tickets are on general sale. Disappointed as I have never had problems getting tickets before using the loyalty points scheme or before that.

Can't both systems be used simultaneously?

This was an argument used during the loyalty points thing but I'm not sure I've yet heard of a single occasion when someone who goes regularly and wanted a ticket for something didn't get one.

[matty_f]

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When the Loyalty points existed, the vast majority of comments were complaints. Now it doesn't, the vast majority of comments are about how good it was and how pish the new system is.

I'd hate to work for the club. Imagine trying to do anything new when you know that folk are going to moan about it on the internet.

And some folk REALLY go on about it.

[bod]

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Your choice.....

could end up pricey. Do you trust the royal snail system or go for the special delivery at £ 6 odd

[hibs0666]

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Alternatively they looked at it and realised it served no particular practical purpose but it created a lot of admin, fuss and arguments.

What is the practical impact to you of your loyalty being 'bumped'?

I was doing alright in points too but this will have pretty much no effect.

If you want to buy into the away season tickets you can do with priority.

The practical impact is that I no longer have an allotted time window in which to make ticket purchases for matches where tickets are scarce. Instead, I now have to join the melee/lottery that is the Hibs ticket website an hour before tickets go on sale.

The season ticket is no not attractive to me in that I know already that I will miss away games - not too many, but enough to make an away ticket unattractive.

Now, the impact may be limited this season, but that will not be the case thereafter.

[3pm]

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Your choice.....

When I phoned ticketmaster, they said all tickets would have to be collected unless I phone up before each match ticket is released and ask for it to be posted.

Need to look into that.

[BlackSheep]

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The practical impact is that I no longer have an allotted time window in which to make ticket purchases for matches where tickets are scarce. Instead, I now have to join the melee/lottery that is the Hibs ticket website an hour before tickets go on sale.

If I don’t buy an away season ticket will there still be an opportunity to buy tickets to away matches?
Yes. We don’t envisage receiving less than 350 tickets for any away match, so there will always be some tickets available for sale to the wider support base. For games where demand exceeds supply we will give a priority window to home season ticket holders.
There will be priority given in big match cases... not ideal overall but still not a total loss to join the melee...

[hibs0666]

For example, if we draw the huns away in the league cup, we potentially have over 10,000 people simultaneously chasing 900 tickets.

That would not have happened with the loyalty points system, and I would know with certainty what my window for buying ticket was.

[marinello59]

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So you're happy to potentially miss a league winning title match at Dumbarton because someone who has not been to an away game all season snapped up your seat? Thats the reality of it. Hibs being useless as they are at times should never have got HSL involved.

I'm happy at having the same chance of getting a seat as every other season ticket holder if that answers your question. I really can't remember when I last missed out on a ticket for a game I wanted to go to and I go to my fair share of away matches.

[Col_0762]

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For example, if we draw the huns away in the league cup, we potentially have over 10,000 people simultaneously chasing 900 tickets.

That would not have happened with the loyalty points system, and I would know with certainty what my window for buying ticket was.

That's how it was before the Points System though and we regularly didn't sell our allocation out for Ibrox or Parkhead. Christ even Tynie has went to a public sale a number of times. People need to take a deep breath here, we have between 300 and 500 who will go every week, it's never been a problem to get a ticket to a game. If you want to go, you'll get a ticket.

My personal opinion is nothing was ever needed from how it was originally. We don't have a big enough away support for all the mess these schemes cause.

For things like semi finals and finals, it's simple for Hibs to know who went or tell people to keep stubs that guarantees them a ticket for the final or semi final. How did everyone manage up till 2 years ago? I find it all very much people moaning for the sake of moaning.

[Finn2015]

Well if it's capped at only 350 then surely means tickets for always will still be accessible? Look I won't pretend I'm an expert on this but seems ok to me tbh but feel free to disagree we will see if it works

[CapitalGreen]

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For example, if we draw the huns away in the league cup, we potentially have over 10,000 people simultaneously chasing 900 tickets.

That would not have happened with the loyalty points system, and I would know with certainty what my window for buying ticket was.

Away teams are entitled to allocations up to 20% of capacity for cup competitions.

[Bobby's Cinema]

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If a scheme has no consequences that it has no impact and is a waste of time. Also, as someone who bought into the loyalty scheme approach, I racked up a good number of loyalty points and spent a good amount of money in the process. Hibs, in turn, have decided to bump my loyalty and others like me.

Most customer-facing organisations run loyalty schemes these days, and Hibs are amongst a select few that have abandoned them. For me its just another indication, alongside cup final merchandise and withdrawal of Hibs TV service with no notice, that the club is rudderless from a supporter perspective.

With not one but two supporters reps on the board, the club should now be doing a lot, lot better than this. Instead the situation seems to be getting worse.

Harsh assessment. The club have tried to listen to supporters on this and have admitted it hasn't worked.

[Keith_M]

This has got to be just about the dumbest thing they could have replaced the Loyalty Points with.

I can't see many people buying one.

[marinello59]

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If a scheme has no consequences that it has no impact and is a waste of time. Also, as someone who bought into the loyalty scheme approach, I racked up a good number of loyalty points and spent a good amount of money in the process. Hibs, in turn, have decided to bump my loyalty and others like me.

Most customer-facing organisations run loyalty schemes these days, and Hibs are amongst a select few that have abandoned them. For me its just another indication, alongside cup final merchandise and withdrawal of Hibs TV service with no notice, that the club is rudderless from a supporter perspective.

With not one but two supporters reps on the board, the club should now be doing a lot, lot better than this. Instead the situation seems to be getting worse.

The club listened, introduced a loyalty scheme then listened again when the flaws emerged and came up with this compromise. They'll never win though, no matter what they do.

[21.05.2016]

The loyalty system wasn't 100% perfect but it was the best way to go IMO. I think starting to give loyalty points to folk signing up for HSL was a bad move though. I get they were keen to offer as much insentive as possible to get folk to sign up but loyalty points should have been kept for match attendances only.

[Smartie]

Personally I've found that the best solution is to not get too wound up if/when you have to miss a game.

Hibs cannot please everyone, there will always be people who will be unhappy regardless what they try to do.

Generally speaking they will always be able to reward those who are most loyal and go to most games.

No skin off my nose these days if I have to watch the odd game in the boozer/ at home/ or even be somewhere else doing something else.

Meh.

[lyonhibs]

Should have just stuck with the loyalty scheme, perhaps tweaked it, but the fundamental logic was sound.

This is a half baked fudge.

A lot of decent ideas re more flexible ticketing solutions probably non starters as the club doesn't want to devalue the full whack season ticket.

[SouthsideHarp_Bhoy]

Think this is a terrible idea. So what if people moaned last time, football fans will always moan.

The loyalty points principle is the fairest. Its application might have needed tinkered, but it was better than this.

[StevieC]

The problem with the loyalty scheme was that it wasn't purely focused on away games. When they started dishing out loyalty points for shares and season tickets it negated the whole point of a loyalty scheme (and created a lot of ill feeling amongst supporters). The trouble was that once they'd allocated these points (and realised it was a mistake) the only way to rectify it was to scrap it.

I'd hope that the away season ticket is a temporary fix, and that a review of what's best will result in something better in a year or two.

I'm in a loyalty scheme where it is simply 1 loyalty point awarded for each away match that you attend. Away ticket allocation is then sold in stages, based on the number of loyalty points they anticipate are required before the allocation is filled.

[Scouse Hibee]

Doesn't look that good to me but seeing as there is no way I would ever attend every away game it doesn't really matter. There has also never been a Hibs game I wanted to attend but couldn't due to lack of a ticket.