I emailed (somewhat presumptuously) Leeann Dempster a couple of hours ago with some, what I thought were constructive suggestions relating to improving season ticket sales and the atmosphere at Easter Road. I made it clear it did not require a reply. I didn't actually expect her to read it with at best some vague response from a minion a few days later . Extraordinarily, particularly given hat happened in the last hour or so, she has sent me a nice personal e-mail, literally within 90 minutes, or so, of receiving it which clearly shows she has bothered to read it and has taken it seriously.

This is an attention to detail and a treating of supporters with respect that is hugely impressive.