Hampden ticket duplicates

Hope this doesn’t reopen old wounds if it’s a situation that wasn’t solved, but I recall leading up to 21/05/16 that there were people who ordered tickets that never arrived in the post and were having trouble getting replacement tickets. Was this something that the club or SFA managed to sort out in the end? Got a mate who supports Motherwell but hisntickets have been sent to an address that doesn’t exist and he’s been told there’s no possibility of his tickets being reissued so wondered if anyone had any tips.